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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,550 Reviews

2,550 Reviews of Lou Fusz Kia - Service Center

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September 20, 2020

Good service and attention to detail. I haven't been disappointed in all the years I have been using their service. I have been a customer since they were located at Manchester and Lindbergh. Would hig More

by bernjl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Sep 22, 2020 -

Lou Fusz Kia responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

September 19, 2020

My service advisor was very friendly and helpful and he had me out of there in less than an hour! C b x m h More

by mwhite2rn
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Sep 22, 2020 -

Lou Fusz Kia responded

Your business is very important to us. Thank you so much for the review.

September 18, 2020

Service department was ok they did good work. I felt that the management didn't care at all about answering my questions. I have bought a lot of cars from Lou Fusz and they certainly didn't even call m More

by sjackson1952
Recommend Dealer
No
Employees Worked With
Mike Feinstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lou Fusz Kia responded

Hello, Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation. Sincerely, Andy Stumm Service Manager Lou Fusz Kia

September 17, 2020

Took vehicle in 4 recall repair, receipt says complimentary wash and vacuum. NOT TOUCHED! ALSO CLAIMS MULTIPOINT INSPECTION.. NOT DONE because engine light on and abs, and esc light on when it wa More

by donna-tinsley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack Lentz
Sep 18, 2020 -

Lou Fusz Kia responded

Hello, Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation. Sincerely, Andy Stumm Service Manager Lou Fusz Kia

September 17, 2020

Just came in for a routine oil change.Was impressed by Just came in for a routine oil change. Was impressed by how smoothly every car transitioned in and out of service. I was there on a Saturday morni More

by RUDISC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Sep 22, 2020 -

Lou Fusz Kia responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

September 15, 2020

very good service, the people were professional and very welcoming, they explained what was going on with my car and what needed to be done, they were valuable. More

by leonard.donahue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Sep 22, 2020 -

Lou Fusz Kia responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

September 14, 2020

The service team are all kind, courteous and knowledgeable. the dealership is clean and clearly following Covid 19 protocols to keep employees and customers safe. More

by wjlynch17
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander
Sep 15, 2020 -

Lou Fusz Kia responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

September 14, 2020

Very courteous friendly staff. Keeps you up to date on needed maintenance and recommendations. Very reasonable prices. Always nice and clean establishment. No long waiting. More

by ARAMINTAYATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Degenhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Nicci Pollard
Sep 15, 2020 -

Lou Fusz Kia responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

September 08, 2020

I had a noise while driving! Drove me crazy! Call the service department and Zach answered! I told him my concern! He said come on by and let’s see what’s the problem! I went there and he drove with me t More

by frgbahr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Sep 09, 2020 -

Lou Fusz Kia responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

September 05, 2020

Disappointed with lack of information from Kia on the rods problem with my Optima. I learn more from class action lawsuit paperwork than from Kia. More

by james_rddr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Sep 09, 2020 -

Lou Fusz Kia responded

James, if there is anything we can do or give you any information please reach out to us in the service department. Thank you.

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