Lou Fusz Kia - Service Center

I always have a great experience with Lou Fusz Kia service. They are always smiling and courteous. I never feel pressured to have work done that isnt needed. They take three time to explain the thin service. They are always smiling and courteous. I never feel pressured to have work done that isnt needed. They take three time to explain the things I don't understand and they go over what's needed before the work is done. More

I walked the showroom floor to find my next lease & no one came out to help me. Guess I'll go somewhere else. Thanks for assistance. one came out to help me. Guess I'll go somewhere else. Thanks for assistance. More

Electrical Problem Fixed electrical problem led me to purchase new 2020 Sorento....guess they did their job!!! Hope there are no new problems as I can't buying new cars Fixed electrical problem led me to purchase new 2020 Sorento....guess they did their job!!! Hope there are no new problems as I can't buying new cars... More

Satisfied but a little disappointed All services completed but wasn’t told they found a recall service notice and that it worked add to my wait time. I am glad it was taken care of but All services completed but wasn’t told they found a recall service notice and that it worked add to my wait time. I am glad it was taken care of but it would have been nice if someone would have informed me. Also, they forgot to vacuum my car. I know this is a courtesy service, but I was counting on it since the weather has been bad. When I brought it to their attention they made it right. More

MY LATEST VISIT What else can I say? The service was excellent, and so were the waiting facilities. By the way, the new Kia Seltos in the showroom looks great. What else can I say? The service was excellent, and so were the waiting facilities. By the way, the new Kia Seltos in the showroom looks great. More

Service Warranty work...Had to order the part..very prompt in getting it in and scheduled for the repair. Nice and clean and comfortable for waiting Warranty work...Had to order the part..very prompt in getting it in and scheduled for the repair. Nice and clean and comfortable for waiting More

Zack Lentz is an excellent customer service advisor. Zack is an asset to Lou Fuse Kia. He has always exceeded in his customer with me. He ensures that the work is properly done. Zack keeps me updated on the is an asset to Lou Fuse Kia. He has always exceeded in his customer with me. He ensures that the work is properly done. Zack keeps me updated on the status of the service on my vehicles. Zack is very good at is job. Thank you Zack. More

Lou Fusz Kia is my favorite dealership from top to bottom! Great sales, great service. They are so willing to help you in any way! bottom! Great sales, great service. They are so willing to help you in any way! More

I have been taking my cars to this dealership for probably 10 years. They are above and beyond the best, always take care of any problems. probably 10 years. They are above and beyond the best, always take care of any problems. More

Always feel special This dealership has been mine for over 10 years and 4 Kia vehicles! My loyalty is because of the combination of knowledgeable sales staff—especially M This dealership has been mine for over 10 years and 4 Kia vehicles! My loyalty is because of the combination of knowledgeable sales staff—especially Michael Cerva—and the super organized and solicitous service team. For years, the Service Department has kept me coming back to Lou Fusz because of the way they take care of my car—and me! I'm really happy to have the opportunity to book my appointments online and to select my preferred staff (so hard to choose, but Nicci Pollard is my current fave!) for the check-in/check-out and keeping-me-informed process. I don't know what dealership statistics are, but in my opinion, the Service Department must be what keeps buyers coming back. Treating me as if they care about my car as much as I do is super important. And...it seems as if a little birdie lets Michael Cerva know when I'm in for service so that he can chat with me about my next Kia—always nice to see him and talk about the new cars. I wonder if dealerships really understand the culture and climate that they create, but the LF Kia has always seemed a cut above the rest—I hope they keep this team functioning like this. It makes a difference to me since I'm spending a large percentage of my annual spending on my car(s) and its upkeep. I can understand why people walk away from other dealerships when they feel ignored or undervalued, but I have never had that at Lou Fusz Kia. Keep up the good work! More