Lou Fusz Kia - Service Center

Fast, friendly, and comfortable waiting space Lou Fusz has been a phenomenal choice for a car dealership. It’s easy to book an appointment online. They send me reminders on what services are due. Lou Fusz has been a phenomenal choice for a car dealership. It’s easy to book an appointment online. They send me reminders on what services are due. The facility itself is clean with friendly staff (Nicci and Crystal are my particular favs). I always opt to wait for my car, they make it easy with a large waiting area with options to sit at tables or comfy chairs, plenty of outlets, TV, WiFi, and a range of drinks. They always vacuum my car for me after the service. I cannot say enough good things about this place. They take all of the anxiety out of having to get your car serviced. More

Tire pressure light Fusz Kia staff are always friendly and helpful. They really make you feel like a part of the family and show concern for your problems. Fusz Kia staff are always friendly and helpful. They really make you feel like a part of the family and show concern for your problems. More

Great Service Nicci was professional, friendly, and helpful. I went for an oil change, and my safety and emissions inspection, and I was very happy with the service Nicci was professional, friendly, and helpful. I went for an oil change, and my safety and emissions inspection, and I was very happy with the service. I also loved that they didn't "push" non-essential services at my time of visit. Waiting area is by far the best I've ever experienced - bright, clean, comfortable, with lots of complimentary services. More

Lou Fusz Kia Creve Coeur Issues I had a new battery installed last week and although it's ok, there are unanswered questions about it. Also, there is a previous outstanding warranty I had a new battery installed last week and although it's ok, there are unanswered questions about it. Also, there is a previous outstanding warranty issue which has been a long term problem. About the battery, there is a paper wrapper that was left on it. I've asked about this and could not get a straight answer. It can't provide any real heat protection because it's so thin. Also I wonder if it couldn't be a fire hazard being so close to hot engine parts. And it will get wet and soggy when water splashes up in there. So what's going on with that? Also there had been a plastic insulating cover on the negative terminal that has disappeared. The on going warranty issue is about the engine temperature regulation which acts very strangely. This problem has been well documented I've been asking Lou Fusz Kia to check into this for years on many visits but could never get any satisfactory resolution to it. I've dealt with Sam Day on this a number of times. Also other service reps. More

Wonderful staff and service Needed to get new tires, oil change, new wiper blades and brakes checked. Staff is always professional and friendly. They answered my questions and I Needed to get new tires, oil change, new wiper blades and brakes checked. Staff is always professional and friendly. They answered my questions and I am always confident bringing my vehicle here for servicing. We love our Kia Sorrento. More

Quick, knowlegeable, courteous and clean. I am happy to always come to a place that his spick and span and that's the way Lou Fusz is all the time. This is the first impression as you walk t I am happy to always come to a place that his spick and span and that's the way Lou Fusz is all the time. This is the first impression as you walk through the doors. I always appreciate the efficient manner in which their staff handle the business. You are in and you are out. They are knowledgeable about things and if they are, they are willing to help you go the extra mile to find out what needed to resolve your problem. More

Great customer service Friendly, informed, caring and ready to help. Great customer service and very efficient. The break room area is nicely maintained with a snacks and be Friendly, informed, caring and ready to help. Great customer service and very efficient. The break room area is nicely maintained with a snacks and beverages. More

5 Star Service We have always received such courteous and prompt service at our Kia dealership so that’s is what keeps us coming back time after time. We have always received such courteous and prompt service at our Kia dealership so that’s is what keeps us coming back time after time. More

Not up to usual expectations We needed a taillight replacement in our 2013 Sorrento. I called twice and was told it was a quick fix and we did not need (could not make) an appoint We needed a taillight replacement in our 2013 Sorrento. I called twice and was told it was a quick fix and we did not need (could not make) an appointment) even though we preferred to drop off the car. We also had a key fob problem that we’d hoped was the battery. Upon arriving, my husband was sent to the waiting room. After 20 minutes, someone came out and asked if he knew his tail light needed replacing. Meanwhile, the key fob was not the battery, and we were told that it was $140 to even try to find out what was wrong. It seems ridiculous that for a six year old car, the key fob is unusable, that expensive to test, and over $400 to replace. The whole visit took over an hour; on the phone I had been told it would take 15-20 minutes and even called right before to confirm. We have always had good experiences at Lou Fusz Kia (in fact, we switched from Butler Kia to you because they lost our other key fob and then denied responsibility), so we were disappointed in this particular experience. -Debbie Banashek-Twist More

Lou Fusz Review Excellent service, it only took two weeks to repair the damage done to my headlight and door. Totally happy with the results! Highly recommend them. Excellent service, it only took two weeks to repair the damage done to my headlight and door. Totally happy with the results! Highly recommend them. More