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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,559 Reviews

2,559 Reviews of Lou Fusz Kia - Service Center

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September 27, 2023

They didn't fix it right so I had to waste another day for them to "fix" my KIA. Still waiting on getting the radio, which was under warranty when it went out, 2 years ago. I'm considering trading my KIA More

by rbkmsdb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 27, 2023

It was a pleasure doing business with Nikki in service. She went above & beyond to help us. She was very professional & informative. I would recommend all of my friends & family to choose Lou Fusz when m More

by PETERSONL67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.. Nikki
Sep 29, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

September 25, 2023

I appreciated Andy’s service he was kind and prompt. I had a concern with my radio bubbling up and he took the diligent time to get it approved under warranty. I appreciated him going above and beyond t More

by amerahrenaee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 27, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

September 23, 2023

The service representatives are very friendly & helpful! They fixed my issues & explains well(very knowledgeable! More

by yolandar03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doyle Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

September 23, 2023

I arrived early and they were able to take me in immediately. They let me know all the details and were kind. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

September 23, 2023

Cooperative, professional, accommodating, informative Everyone was very willing to work with our needs and made what we asked for a reality More

by incajoe636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lou Fusz Kia responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

September 20, 2023

Nicci Pollard did a great job checking me in and out and keeping me informed of service needs. She is friendly and a total professional. I always ask for her when scheduling service. Every aspect of my visi More

by george.csolak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Sep 20, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 18, 2023

It's always my pleasure to take my Kia Sorento to Lou Fusz Kia when it needs to be serviced. They are thorough and keep you informed during the process. Andy is one of the best service advisors that I've More

by It's Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston, Joey Smith
Sep 20, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 16, 2023

Personnel in the service department are excellent. Nicci and Kevin are the names that I recall most frequently addressed my problems and have always been courteous and helped me get a quick appointmen More

by susandevs48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service repair dept. Nikki Kevin
Sep 20, 2023 -

Lou Fusz Kia responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

September 16, 2023

Very courteous experience. Did not want upswell offer at this time that was presented. Service was prompt. More

by ANDREABROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 20, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

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