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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,559 Reviews

2,559 Reviews of Lou Fusz Kia - Service Center

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September 15, 2023

After multiple visits, I find the service dept at Lou Fusz completely trustworthy. They are playing the long game here, treating their customers right. More

by jsdelautre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicci (in the service dept)
Sep 20, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 15, 2023

We use Lou Fusz KIA anytime we need service. Their personnel are always professional, helpful, kind, and knowledgeable! Every employee we have ever dealt with in their Service Department, such a More

by jsefrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Degenhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James S., Mechanic, Crystal Cody
Sep 20, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 14, 2023

Overall great experience. Always prompt. My only complaint is they forgot to change the batteries in my key FOBs like I requested. More

by Hollymagre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Sep 15, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 13, 2023

Friendly and professional as always. Quick service and they always get my car back to me nice and clean! More

by natalliapowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lentz
Sep 15, 2023 -

Lou Fusz Kia responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

September 12, 2023

Nicci helped me with my repairs. Very professional. She greeted me and helped me through the repair process. I choose Lou Fusz over everybody else because the quality of the customer More

by jashnew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicci
Sep 15, 2023 -

Lou Fusz Kia responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

September 07, 2023

Took 2. 5 hours to do an oil change and recall on Kia K5, noticed a bubble in my tire which I am thankful for, but just to buy tire and have it put on was $25 More

by meadorcolten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know anyone’s name
Sep 07, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 07, 2023

Prompt, excellent service on my Soul. Began using this dealership as I couldn’t get a decent service time at Jim Butler Kia. More

by shelbeyee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 07, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 06, 2023

your attempt to help with financial, really doesn't make sense. If you have enough money in your account why would you need. More

by AQUAMARINE31061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Degenhardt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

September 04, 2023

Absolutely no help when we needed help with the charging unit. Charge point didn’t work. It had internet issues. The staff member was not helpful. More

by chaya.gopalan
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Front desk
Sep 05, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 02, 2023

Small but well kept. Staff seemed friendly. Service was quick about returning my vehicle to me, which I thought was extraordinary. More

by danycist1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts/ Servicing Team
Sep 05, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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