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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,558 Reviews

2,558 Reviews of Lou Fusz Kia - Service Center

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August 24, 2023

They replaced ac compressor and brakes/rotors. I found out a week later , at Meineke, that the noise I was hearing was a wheel bearing/hub in the front drivers side. Noise is gone and my wall More

by bljharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 24, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

August 24, 2023

I picked up my 2022 vehicle and the check engine light was on. Needs 9 things fixed More

by darst11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan salesmen-sold me vehicle and that was it. Kristen help me more when I picked it up then Ryan did. She was the only live person that could help me find answers about my car
Aug 24, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

August 24, 2023

Always a pleasure to have work done here! Great staff, fast effecient, and great at getting all of the work done quickly and knowledgeably ! Will always come back here. And returning it washe More

by kingtypo246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service managers
Aug 25, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 23, 2023

Great Service fast! Staff are friendly and worked around my schedule! Will definitely return, thanks Lou Fusz Kia. More

by Audra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

August 23, 2023

Experience was great. Had to bring in my 2015 Kia Sportage in for a recall. The service was, great, friendly and timely, Thank you Lou Fusz team. More

by b_feathers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Aug 23, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

August 23, 2023

Excellent service. Everyone was very cooperative and professional. I highly recommend Lou Fusz Kia staff More

by whittingtons4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Center
Aug 24, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

August 22, 2023

My husband waited 4 hours when he had an appointment just to have mud flaps and a back mat put on my new Telluride. No effort was made to compensate. More

by debschwaab321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Shepard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Feinstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Schaeperkoetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

August 22, 2023

The valet service was great and seamless. Very convenient. Highly recommend this particular service. Word. More

by burgdorft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack and Nathan
Aug 23, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 21, 2023

AS always, the service I received at Lou Fusz Kia was excellent. Zack Lentz was great to work with. I was out the door two hours sooner than I anticipated. I never hesitate to go to schedule an appointme More

by dlane111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Aug 22, 2023 -

Lou Fusz Kia responded

We are happy to hear about your wonderful experience in our store and with Zack. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

Aug 22, 2023 -

dlane111 responded

As always, I received outstanding care for my car. Their team ensures that I'll be a return customer.

August 20, 2023

Great Service Department! They take your car at the scheduled time and work on your car right away! And they do the work right the first time! And always keep you updated on t More

by frgbahr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach and Nicci
Aug 22, 2023 -

Lou Fusz Kia responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

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