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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,557 Reviews
Call Service Center (314) 208-2444

2,557 Reviews of Lou Fusz Kia - Service Center

Sort by
August 12, 2023

I love this dealership, everyone is so friendly and understanding. I come here for any car maintenance I need and they never disappoint! More

by lexistolle
Recommend Dealer
Yes
Employees Worked With
zack
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Aug 14, 2023 -

Lou Fusz Kia responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

August 10, 2023

My advisor was Very responsive to my questions and took his time explaining how the racks work More

by btd001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor
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Aug 10, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

August 10, 2023

The service department is on top of exceptional customer service. My service advisor, Andy, keeps me updated on the progress of the repair and notifies me immediately when my car is ready. What a nice bonus More

by It's Me
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston
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Aug 14, 2023 -

Lou Fusz Kia responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

August 09, 2023

It was my first oil change/maintenance service. Everyone was friendly and helpful. The service was quick. Overall nice experience. More

by sandyjm26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicki Pollard, Andy Johnston - service dept. Ryan Humphrey & Curtis Laws when I bought the car in May (both 5 stars)
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Aug 10, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 08, 2023

I had a nice experience. The work was done efficiently. I was happy with the result More

by wweckback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 10, 2023 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

August 06, 2023

Courteous and friendly staff. Extremely quick at getting work on my vehicle done and meeting my needs. More

by BRYTAM78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston Jr
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Aug 10, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 06, 2023

Everyone was very helpful and answered all of my questions in a timely manner and seemed to know exactly what I needed More

by nmantei3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

August 06, 2023

Andy Johnston Jr. , is a great representative or Lou Fusz. He was very informative and ensured that my visit was very pleasant. I trust the service that I receive from More

by dlane111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston Jr.
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Aug 10, 2023 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

Aug 11, 2023 -

dlane111 responded

Andy was great. He kept me informed to let me know what needed to be done and time. Everything was completed as he indicated. I have to return for additional work completed on my steering wheel. He followed up and schedule an appointment to return. I look forward to working with him again.

Aug 11, 2023 -

dlane111 responded

I'm looking forward to returning next week to get the steering wheel issued repaired. After this is done, my care will be in excellent condition. It's important to me to feel safe on the road.

Aug 11, 2023 -

dlane111 responded

Andy is an outstanding representative for Lou Fusz. I always look forwarding to working with him.

August 05, 2023

It was great the salesman knew exactly what to do love very minute of it More

by acwill246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

August 04, 2023

Excellent communication from the service staff and prompt courtesy transportation was available. I had a great experience! More

by RICHARDHAWKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, drive staff and Manger
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Aug 10, 2023 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

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