Lou Fusz Mazda

Extraordinary Service! Above and beyond any car buying experience we’ve had before. Our first exposure to Lou Fusz Mazda St. Louis was closing time on a Saturday night when we decided to walk around the experience we’ve had before. Our first exposure to Lou Fusz Mazda St. Louis was closing time on a Saturday night when we decided to walk around the lot. Even though it was after closing time, Chad Wintizer came out, introduced himself, and then patiently answered an hour’s worth of questions. Over the next few days my husband and I returned to test drive some of the used cars as well as some of the 2012 Miata’s. Due to our schedules, Chad gladly took us on separate test drives. Jim, the manager there, talked with my husband in person and with me over the phone, and took the time to answer all of our questions as well as make helpful suggestions. We were also impressed by Dave and Rick in finance, who found us the absolute lowest rate. It felt much more like we and the Fusz team investigated and researched the best options (versus the typical adversarial relations during a possible car buying/selling experience!), and the team there made it all happen, including orchestrating a trade for the car we were interested in at an out of state dealership—all for a very fair price. Additionally, they gave us a fair deal on our trade-in. Chad went above and beyond to make sure that this was the best car buying experience we have ever had. Chad and the rest of the team have been an absolute pleasure to deal with, pre and post-sale, with 100% of our endless questions answered, no pressure tactics at all, and great follow-up. We look forward to referring others. We give them an A+! Be sure to ask for Chad Wintizer by name when you go to Lou Fusz Mazda in St. Louis. He will ensure you get your dream car at the very best possible price and will make you change your mind about the negative perceptions of the “car buying experience.” More

I was in a search for a new car-actually used and came across Lou Fusz Mazda with a holiday sale they were having. I admit, due to the holiday there were a couple people I dealt with before getting the ri across Lou Fusz Mazda with a holiday sale they were having. I admit, due to the holiday there were a couple people I dealt with before getting the right person to help me. He resolved that quickly and that was long gone of an issue for me as I was treated with the most urgent help and care and in the long run a happy customer! The sales manager, Jim Davies helped me and we assessed what my situation was and he went out of his way to get me the right financing as well as the right car for me! When another competitor dealership, Bommarito hadn't really shown as much interest and didn't step up the game as Jim did. I am not from here, but I know these are 2 of the biggest names when it comes to dealerships. The incredible service and care Jim took and then his team when I went to get my new car blew the competition out of the water! When that other dealership wasn't there for me and not having family here to assist in the decision making-it was an easy decision to go with Lou Fusz Mazda! When the sales manager goes out of his way, knowing you need a new car and then making it happen, that's what anyone would want-someone to have your back! My great experience will be passed on and they will be recommended as well as the whole Lou Fusz family! I feel confident in the additional warranty they provide on top of the customer service that I will be a very long happy customer. Thanks Jim and team for making my first "new" car experience fantastic! I will return as a customer again! More

Let me begin with the fact that I know I am difficult to please. I am picky and have specific ideas about anything I purchase. I do recommend this dealership in spite of some touch and go moments early on. please. I am picky and have specific ideas about anything I purchase. I do recommend this dealership in spite of some touch and go moments early on. I was trading my '10 CX-9 for a '12 3i and buying a used Audi TT. It was a difficult deal (like I said, I'm picky) but finally we were in agreement and I went to pick up the cars. I like to do most of my deals on the phone/via e-mail. I tend to forget there are still hours of things to do after I get there. I think this is true for the entire industry. We drove away happy and even my "as is" car has a slight warranty just in case. I am now asking a nice gentleman named Lamont to get me some service record (tires, oil change) on the Audi so I know when to go back in and it sounds like he is trying. A big thank you out to all 3 men for getting the job done! Like I said, go to Lou Fusz. If they can make me happy, they can make anyone happy. More

I recently purchased a 2012 Mazda3 touring edition from Lou Fusz Mazda. The entire experience was pleasant. The sales associate Chad Wintizer was very helpful in getting me in the best vehicle for my budge Lou Fusz Mazda. The entire experience was pleasant. The sales associate Chad Wintizer was very helpful in getting me in the best vehicle for my budget. All of the staff was courteous and never pushy. They were thorough in explaining all of the incentives available, services the dealership and mazda offers, and functions of the car. I would recommend Lou Fusz Mazda for anyone interested in purchasing a vehicle. More

Mike Salazar was knowledgeable about the car. I had not intended to buy a new car when I brought my Mazda 2 in for service. His explanation on why the Mazda 3 has such good gas mileage sold me on the car. intended to buy a new car when I brought my Mazda 2 in for service. His explanation on why the Mazda 3 has such good gas mileage sold me on the car. More

The used car sales manager was less than helpful in following up after the sale. It took too long to get paperwork after the sale, so I was late with licensing. Not great after-the-sale service. following up after the sale. It took too long to get paperwork after the sale, so I was late with licensing. Not great after-the-sale service. More

DO NOT buy a car from here. I purchased a vehicle recently from this dealership and I had problems right from the start. 24 hours after purchasing my car it stalled and would not restart. For the nex recently from this dealership and I had problems right from the start. 24 hours after purchasing my car it stalled and would not restart. For the next 30 days they took the car from me on 4 different occasions in an attempt to figure out what was wrong with it. I lost 2 days worth of pay and tip money (I deliver pizzas), which is about $200. That idiot manager Steven Winters suggested to me that if they couldn't fix it they would return my $500 to me and we could part as friends. NOT likely since I showed up with a WORKING RUNNING car and if I don't have a car, I DON'T HAVE A JOB! They finally figured out what the problem was (they had to send it to a Ford dealer) and FINALLY got it fixed. When I asked when it would be ready |I was told they were just waiting for a sending unit to install on it (it tells you how much gas is in your car). When I got it back, the sending unit WAS NOT replaced!! I found this out when I ran out of gas, even though the gauge showed there was 1/4 tank left. GO SOMEWHERE else to buy a car! More

We came to Mazda to just look at some vehicles for a future buy. We meet Norman (salesman) he was very polite and humble. We left in a Mazda 3, 2012, a car that I "thought" We could not afford until the future buy. We meet Norman (salesman) he was very polite and humble. We left in a Mazda 3, 2012, a car that I "thought" We could not afford until the near future. Him and the finance manager, David Hoeflinger, made us a very affordable, very sexy deal and I'm extremely happy we stopped in to have a look. Thank you Norman More

this dealership is the best. I had nothing gut broken promises from other dealers, but not from Karen Gaglio she was the best sales person i have ever dealt with, she was up front with every thing. Evey promises from other dealers, but not from Karen Gaglio she was the best sales person i have ever dealt with, she was up front with every thing. Eveything she said would happen did. She got me into the car of my dreams, just like she said she would. everybody with the exception of the detail boy was really nice. For once i felt like i was part of the fuze family. i will recommend them to everyone i know and i will buy there again. Thanks so much Karen Gaglio your are the best. More

Karen Gaglia was very helpful. She found out details that helped us find the right car. It was wonderful to work with her. I would recommend her to anyone, especially women, but she is great with men, that helped us find the right car. It was wonderful to work with her. I would recommend her to anyone, especially women, but she is great with men, too. Jim Davies found the right car at another dealership and got it for us. It was a great experience. More