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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,038 Reviews

2,038 Reviews of Lou Fusz Mazda - Service Center

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April 06, 2021

I always take my car back for it's maintenance, they have a great team! and I can schedule my appointments on Saturday morning early and get it back quick. More

by LAKESIDEFUN2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Madding
Apr 13, 2021 -

Lou Fusz Mazda responded

We appreciate your business! Thank you so much for the high rating!

April 05, 2021

I was having a problem with my car The heat signal kept coming on We called them and explained the problem. They told to bring it in. Jon said he will have them check it out. They gave me a loaner car. Wh More

by Sheila Haymon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Apr 13, 2021 -

Lou Fusz Mazda responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

March 31, 2021

Love this dealership. They did the recall work, finished on time and washed my vehicle. I had an indicator light that was flashing and it turned out to be a simple fix. No charge!! Jess was helpful and know More

by bratiec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Madding
Apr 13, 2021 -

Lou Fusz Mazda responded

Thank you for your time and the wonderful review. We value your business!

March 31, 2021

John and the service team always have my safety and convenience in mind when helping me with my vehicle. Whether it is routine maintenance or unexpected repairs, they ensure I’m back on the road in a t More

by DBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Apr 13, 2021 -

Lou Fusz Mazda responded

Your business is very important to us. Thank you so much for the review.

March 30, 2021

Shawn DeGrasso was my service writer and he made sure I had everything done before my car was delivered to me. He ensured that I had a loaner car More

by edman_derrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Apr 13, 2021 -

Lou Fusz Mazda responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

Apr 13, 2021 -

edman_derrick responded

Thanks again to Shawn and the Mazda staff for making my visit memorable

March 25, 2021

Average service like most dealerships. They do offer the convenience of a loaner car but again, nothing exceptional about that. Turned down 15k mile services since I really only needed the oil change and ca More

by Gosoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Harman
Apr 13, 2021 -

Lou Fusz Mazda responded

Thank you for your business.

March 22, 2021

Car still makes the same noise as I didn’t drive my car for a few days after getting it back from the shop, still has this exact same issue and to be honest I was told my car is fine and this is what happe More

by atberzon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Degrasso
Apr 13, 2021 -

Lou Fusz Mazda responded

If you are still having problems please let us know.

March 19, 2021

The team at Mazda made my experience worth going to the dealer. To be honest, it's always more expensive but the people and convenience is worth more than what I would pay. Everyone at St. Louis Lou Fusz h More

by nate.ellis8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Madding
Apr 13, 2021 -

Lou Fusz Mazda responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

March 19, 2021

the kid at the service counter tried to cheat me saying that the price for synthetic oil & filter was $95 (supposedly raised from $75)........fortunately I had a coupon for $65.......they were unable to he More

by T4D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Alge
Apr 13, 2021 -

Lou Fusz Mazda responded

We aplogize. We will will look into this. Thank you for letting us know.

March 17, 2021

As always service was great! Spent much time trying to find the problem with my car and gave me a loaner car. My car seems to be working great now.. More

by millerpa7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Apr 13, 2021 -

Lou Fusz Mazda responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

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