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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,051 Reviews

2,051 Reviews of Lou Fusz Mazda - Service Center

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September 20, 2020

I recently received service with Steve and Zack, they were so helpful and they treat me and my vehicle like VIP. I plan to continue to take my care to Lou Fusz for all service needs!!! Thank You All for More

by Alicia CX5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Higdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, Whitney Repple, Mike Scherbring, Steve Rickard, John Harman
Sep 22, 2020 -

Lou Fusz Mazda responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

September 17, 2020

Great place, very friendly, pleasant, people oriented, let’s you know all recommended services with no pressure to buy! Highly recommended for all of my Mazda service overall experience was outstanding!! More

by semoso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall, Elizabeth Schankman
Sep 22, 2020 -

Lou Fusz Mazda responded

We're delighted to hear that you think so! Thanks for coming in to see us!

September 15, 2020

It was mixed. I was extremely happy I was serviced since they were booked. Was happy w my service advisor. Not happy w explanation why oil leaked. Not happy as diagnosed electronic issue but did not fix it. More

by steven.marton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Madding
Sep 15, 2020 -

Lou Fusz Mazda responded

Your business is very important to us. Thank you so much for the review. We are sorry you have had trouble with your service advisor. Please feel free to reach out to the service manager at anytime so we can discuss. Than you so much for your business.

September 14, 2020

Very knowledgeable and willing to work with me in zeroing in on the problem. The price was good. Thanks Thanks Thanks Thanks Thanks Thanks 25 words More

by RYANWATKINSFIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman, Cory Linneman, Kevin Mongey
Sep 15, 2020 -

Lou Fusz Mazda responded

Thank you for your time and the wonderful review. We value your business!

September 13, 2020

This was a good nice location, but they are supposed to wash your car too and they did a really bad job at washing mine :( I was expecting a lot better for the price you pay for an oil change More

by kearamm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Lou Fusz Mazda responded

We are so sorry your car was not clean. We value your business and appreciate the feedback.

September 09, 2020

I am a MAZDA fanatic... I really appreciate the service and great attention to my issues. I received over and above service..ZOOM ZOOM ZOOM More

by ALICE.SADDLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, Devin Riley
Sep 15, 2020 -

Lou Fusz Mazda responded

We are Mazda fanatics as well :) Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

August 28, 2020

Always friendly informative staff at the service desk. Have been bring my CX-5 for 4 years and always consistently great service. Look forward to returning. More

by dkmosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Aug 31, 2020 -

Lou Fusz Mazda responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

August 24, 2020

We always get our serviced at lou fusz Mazda. They do good work in a timely fashion. Even with a coupon, this recent oil change was a bit pricey though. More

by AMYCUTRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Aug 31, 2020 -

Lou Fusz Mazda responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

August 19, 2020

I appreciate the Business quality customer relations friendliness and I feel I get exceptional service will always return and thank you Shawn for your Smiles More

by SHIRLEYSDusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, Cory Linneman
Aug 31, 2020 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

August 17, 2020

I was very thankful for the level of professionalism and courtesy with which the issues were addressed. The friendly staff here helped ensure that my transportation needs were well addressed. More

by joshuawray17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, Nancy Anselmo
Aug 31, 2020 -

Lou Fusz Mazda responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

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