Lou Fusz Mazda - Service Center

Shawn always does a great job! That's why I've trusted my car to Lou Fusz for over 18 years! Zach suggested the EPR oil treatment. I'm glad that he did, because now my car runs lik That's why I've trusted my car to Lou Fusz for over 18 years! Zach suggested the EPR oil treatment. I'm glad that he did, because now my car runs like brand new! I also appreciate the car wash afterwards! More

Everything works, but the bad IT system and OK knowledge The service advisor doesn't give you a warm feeling when you get to the center, I have seen this in 2 times I visited here. The knowledge of cars a The service advisor doesn't give you a warm feeling when you get to the center, I have seen this in 2 times I visited here. The knowledge of cars about the advisor is just OK, - Mazda skyactive doesn't need transmission fluid change but she said that its needed... I would have atleast understood if she said that it's mentioned as not needed in the manual, but in reality it's better to get it done. She wasn't sure about a few other things too Finally the cashier made a mistake in taking my rewards check, coupons, had to wait for 15 mins to get the refund and all that. Most dealers aren't great, Lou Fusz Mazda isn't an exception to that, unfortunately. More

Oil change, tire rotation, State Inspection My vehicle is Always treated with respect. The staff are courteous and knowledgeable...don't upsell services. I usually don't wait; either offered a My vehicle is Always treated with respect. The staff are courteous and knowledgeable...don't upsell services. I usually don't wait; either offered a loaner for the day or shuttle service to & from work. More

Changed oil brands without letting me know I have been coming to Lou Fusz Mazda have my oil changed since I purchased my car in 2012 I came to find out after I had my most recent oil change don I have been coming to Lou Fusz Mazda have my oil changed since I purchased my car in 2012 I came to find out after I had my most recent oil change done that Lou Fusz swapped to mobile one and did not let me know. I had ran the car for over 120,000 miles on castoral and I noticed that after I had left the dealership that my car was now struggling to speed up and slow down, there was a general sluggishness about the car. I had to have my oil dumped out of my car and I paid someone additional money to have Castorol put back into my car, which has solved the problem. Lou Fusz has lost a customer. More

Oil change I scheduled an appt. I waited while the work was done. Shawn suggested rotating the tires. I was done in an hour and they even washed my car!!! Every I scheduled an appt. I waited while the work was done. Shawn suggested rotating the tires. I was done in an hour and they even washed my car!!! Every employee was helpful and courteous. Great customer service! More

Tire air pressure light on They. saw the problem in my tire right away. It was fixed and I was ready and on my way home . I appreciated the quick service and car wash. They. saw the problem in my tire right away. It was fixed and I was ready and on my way home . I appreciated the quick service and car wash. More

Greatest Dearlership Experience Ever! I took my car in for a recall and they discovered that another recall had been missed and took care of it. I had been to another dealership last year I took my car in for a recall and they discovered that another recall had been missed and took care of it. I had been to another dealership last year for another recall and they missed it. I will always go to Fusz for dealership service. More

It's always something, and as usual, tires or brakes I have the same question that needs to be answered once again. 2 years ago, we purchased 4 new tires at Fusz Mazda to replace the originals that had w I have the same question that needs to be answered once again. 2 years ago, we purchased 4 new tires at Fusz Mazda to replace the originals that had worn down after 50+ thousand miles! I asked if rotations would be done for free and the answer was yes, yet every time we bring her car in for a oil change, I have to remind more than one person that rotations are free. And every time we check out, the price for rotation is still on the bill and then they take it off, but I should not have to bring it up every time. End of first gripe! Back in March, we came in for rotation and oil change and before we checked out, we were told to "keep an eye" on the brakes since the car was almost to 70K and they were original! A week later, I get a phone call from Fusz asking us to make an appointment to have the brakes done because they were "extremely" worn, I said that we were told that they are getting down and we would deal with that at inspection time in June! I took her car to our regular mechanic not even mentioning the brakes and it failed due to thin pads and rotors! Had we been told the truth or a more honest assessment of the brakes at the time of the oil change, we probably would have had them done at Fusz and the rotors may not have been in danger of failing, maybe, maybe not! And of course, we had to deal with the tire rotation issue at that time also! I guess when these tires nee replacing, we will take our tire and oil change business elsewhere if this is status quo! More

I have never had a problem until now. I brought in my vehicle for an oil change and other services, one of them being for a dashboard recall. They initially said they would order the new d I brought in my vehicle for an oil change and other services, one of them being for a dashboard recall. They initially said they would order the new dashboard since they didn’t have any in stock at that moment. So they ordered a new one, and that it would be in by Monday and have my vehicle ready by Monday. I took in my car in on a Friday, they set me up with a loaner vehicle for the weekend. The next morning on Saturday, I get a call that my vehicle is ready, I was surprised they got it done so quickly. I questioned the dashboard and they stated they did have a new dashboard but for some reason it wasn’t listed in their stock. I go and pick up my vehicle, and I was driving home I noticed all the same marks on my dashboard that I previously had, and the dashboard still sort of lifted. So I believe they never did replaces my dashboard but just glued it down. So now I’m stuck with the same recalled dashboard.. that will possibly lift again by next summer. Not even sure what to do at this point, I’m just really annoyed and upset that they can fool me like this after being a loyal customer that have spent thousands of dollars at this dealership. More

Service repair Josh was an excellent service advisor who accommodated my schedule when planning the suite of repairs that were necessary and provided a series of sta Josh was an excellent service advisor who accommodated my schedule when planning the suite of repairs that were necessary and provided a series of status updates throughout the process. More