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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,038 Reviews

2,038 Reviews of Lou Fusz Mazda - Service Center

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August 18, 2022

Far better communication with Lou Fuze mazda on old olive then other mazda dealers in town More

by HRs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady at service advisor desk was awesome
Aug 19, 2022 -

Lou Fusz Mazda responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 17, 2022

I always have my car serviced at this dealership because I believe the work is done correctly and only what is necessary. I don’t have to worry about getting “taken” by unnecessary add ons. More

by E.SLENKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Luraschi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us a review. We are happy to hear about your experience, and we look forward to seeing you in our store again.

August 16, 2022

Excellent and fast service. Easy to make an appointment and always prompt and friendly staff! More

by lucia.handel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Mitchell
Aug 17, 2022 -

Lou Fusz Mazda responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

August 14, 2022

Bought my Mazda here. Always excellent service Very friendly.staff. At this visit I was not informed that I would have a longer than usual wait. They immediately explained More

by babenurse1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 15, 2022 -

Lou Fusz Mazda responded

We are happy to hear this! Thank you for your kind words, and we look forward to seeing you in our store again.

August 12, 2022

Always professional, prompt and efficient service. They are always friendly and answer all of my questions. More

by PRICH1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Ingrassia
Aug 15, 2022 -

Lou Fusz Mazda responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 11, 2022

Communication to customers needs to be better when scheduling an appt. Educate customers that an appt and a drop off are different and what that means. I thought I had an appt at 0746 but in reality I More

by TO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service
Aug 12, 2022 -

Lou Fusz Mazda responded

Thank you for bringing this issue to our attention. We will be passing your message along to management, and we hope to see you again.

Aug 12, 2022 -

TO responded

I doubt anything will be done. This was actually the 2nd time dealing with lack of communication with the service dept. This lack of communication results in lack of confidence in the service department. Hate to say it....but the 1st impression is the person who answers the phone. When that person is defensive and argumentative, it doesn't start the relationship on the best foot.

August 10, 2022

Service was good, I like taking my car there. Shawn always make sure that everything is taken care of. More

by edman_derrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 12, 2022 -

Lou Fusz Mazda responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future! Please let us know how we can give you a five-star experience next time!

August 09, 2022

Great staff and service experience. I like the service camera they provide during inspection report. More

by VICTORIOUSINBATTLE2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane
Aug 12, 2022 -

Lou Fusz Mazda responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 05, 2022

It’s really easy to make an appointment. The team is fast and helpful. One issue: they called with an update in the morning, but didn’t return my call for a status update later in the day. More

by sspasch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They were all great
Aug 08, 2022 -

Lou Fusz Mazda responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

August 05, 2022

I was in for license emissions inspection. I left the car and I was asked if there was a certain time that I needed my car. I told Robin that when ever it was completed to call me. I got a More

by LUFERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin
Aug 08, 2022 -

Lou Fusz Mazda responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

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