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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,038 Reviews

2,038 Reviews of Lou Fusz Mazda - Service Center

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July 01, 2022

Improperly installed an oil filter and I broke down on the Blanchette bridge during rush hour. Also gave my key to another customer who entered my car and was in it long enough to reset radio stations More

by wardenpa5
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean in service department
Jul 06, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to bring this issue to our attention. We are sorry to hear about your poor experience in our store and will be passing your message along to management. We always want to provide our customers with top-notch service, and we hope to see you in our store again.

June 30, 2022

Service continues to be focused on customer service and satisfaction. Would definitely recommend to anyone. More

by sweetmonique1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin
Jul 01, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

June 30, 2022

I truly love Lou Fusz Mazda because they always provide excellent service, they are just so attentive to their customers needs.. Awesome job!! More

by yvettehenry29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Jul 01, 2022 -

yvettehenry29 responded

Me

June 30, 2022

Highly Compent easy to work with explained my options and cost. Completed in a timely manner More

by fakurz39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Luraschi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

June 30, 2022

Customer service is key and they knocked it out the parked in this area. Service writer was very polite, and kept me informed on status of completion and recommended services. Helped me to prioritize More

by GRETCHEN.WILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
'Shawn
Jun 30, 2022 -

Lou Fusz Mazda responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

June 30, 2022

Service tech was Very thorough, informative, and courteous. I’ll definitely continue to come back for additional services. More

by harley0714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Jun 30, 2022 -

Lou Fusz Mazda responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

June 29, 2022

Entire team at Lou Fusz Mazda is Professional, quick and easy to work with with each visit More

by Brandybenedick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Riley
Jun 30, 2022 -

Lou Fusz Mazda responded

Thank you! We are happy to have you as our customer and we hope to see you again!

June 29, 2022

Lou fusz Network of Service has come a long way, while they still try to up sell on services, the recent experience wasn't too bad. I had to get an update to my sound and stereo system software and found More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane
Jun 30, 2022 -

Lou Fusz Mazda responded

Thank you! We are happy to have you as our customer and we hope to see you again!

June 28, 2022

Shawn always has excellent customer service. Great communication, reliable, and very thorough! Makes going to get your car worked on enjoyable. More

by adamthedevastator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Hestand
Jun 29, 2022 -

Lou Fusz Mazda responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

June 25, 2022

service is always great, everything is completed in a timely manner. The waiting area is great. More

by 1946PD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service
Jun 27, 2022 -

Lou Fusz Mazda responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

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