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Lou Sobh Honda - Service Center

Cumming, GA

4.9
4,175 Reviews

4,175 Reviews of Lou Sobh Honda - Service Center

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August 24, 2023

Service was done quicker then they had originally said, friendly staff, clean waiting area and restrooms More

by lkdarowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Aug 28, 2023 -

Lou Sobh Honda responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

August 24, 2023

Excellent Customer Service Fast Delivery Very detailed walk-through of the service by Ryan Overall very satisfied More

by danandaraj8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Esloon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lou Sobh Honda responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

August 23, 2023

I needed to replace the OE battery on my 2018 Honda Accord and received timely same day service. Plus factor was that the new battery came with above industry warranty. More

by DOUGVANDERWEELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talin Coester
Aug 28, 2023 -

Lou Sobh Honda responded

Thanks for choosing us to do the job! We appreciate your review!

August 23, 2023

Last two times I've taken my car in the service has been off. This last time they took my car to the car wash after service and never brought it back. I had to find it locked up in the back parking lot( bl More

by VTURLEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lou Sobh Honda responded

Hi! We are always adding new staff to train on our team to keep up with service demand. It could have been an honest error. We appreciate your patience in the matter and hope you will give us another try.

August 23, 2023

Timely service appointment. I Waited less than an hour to complete oil change and tire rotation . More

by bealsjltj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Esloon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lou Sobh Honda responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future. Hopefully we can make it a 5-star experience next time:)

August 23, 2023

Excellent customer service. Knowledgeable staff kept me informed along the way. Highly recommend them for service. Service tech Jake was awesome. More

by JAMFORD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 28, 2023 -

Lou Sobh Honda responded

We will pass the compliment along to Jake. We really appreciate your review and thank you for being a loyal customer!

August 22, 2023

Adam was great! The car was perfect and everything was done in a timely manner! More

by Aleena Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
August 22, 2023

I have never had a bad experience with the service department. They are always professional, knowledgeable and polite. Adam Gurreri assisted me on my visit a couple of days ago. I was in a bind, ha More

by SMWILLIAMS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gurreri
August 22, 2023

Went for a general first service and had a great experience. Waiting time was just over an hour and everything was taken care of well. More

by Yash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Law
August 22, 2023

Adam was very communicative & professional throughout the entire process. He answered all questions & was always available when needed. More

by robynward2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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