Ryan Esloon

Lou Sobh Honda responded

Thank you for taking the time to share your feedback. I sincerely apologize that your visit did not meet your expectations. I understand how frustrating it can be to experience a longer-than-expected wait, especially when you trusted us with your vehicle for service. I am also sorry to hear about the spots left on your vehicle after the wash and the issue with moisture getting onto your seat. I do want to thank you for recognizing Ryan's efforts. I will be sure to share your kind comments with him, as providing helpful and thorough communication is exactly what we expect from our team. At the same time, your comments regarding the overall experience have been shared with our management team so we can review what occurred and identify opportunities to improve. We never want our guests to leave feeling disappointed. I would appreciate the opportunity to speak with you personally and make things right. Please feel free to contact me directly at your convenience. We would also be happy to rewash your vehicle and address any concerns regarding the condition of the vehicle following your visit. Thank you for bringing this to our attention and for giving us the opportunity to improve. Heather Cullen Service Manager Lou Sobh Honda

Lou Sobh Honda responded

Thank you so much for the thoughtful review! We truly appreciate you taking the time to recognize our Service Department and the care our team puts into every visit. We’re grateful for your trust in Lou Sobh Honda and are always happy to make you feel comfortable and well taken care of!

Lou Sobh Honda responded

Thank you for the great review, Teresa! We are glad Ryan was able to jump in and make your visit quick and easy. We appreciate you trusting Lou Sobh Honda Service with your vehicle!

Lou Sobh Honda responded

Thank you for the great review! We’re glad our service team was able to get you taken care of quickly and provide a positive experience. We appreciate you choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the awesome review! We are glad Ryan made your visit quick, professional, and easy. We truly appreciate your love for Lou Sobh Honda and are happy to have you as a customer!

Lou Sobh Honda responded

Thank you so much for the wonderful feedback! We’re thrilled to hear Ryan continues to provide you with exceptional service and keeps you informed about your vehicle. We truly appreciate your continued trust in Lou Sobh Honda!

Lou Sobh Honda responded

We’re sorry to hear about your experience and understand how frustrating it is when communication falls short. This is not the level of service we strive to provide. Please reach out to our Service Manager, Heather Cullen, at hcullen@lousobhhonda.com or 678-679-7286 so we can learn more about your experience and work toward a resolution.

Lou Sobh Honda responded

Thank you for your continued trust in Lou Sobh Honda! Hearing that you won’t take your Honda anywhere else means so much to our team. We truly appreciate your loyalty and look forward to continuing to provide you with great service!

Lou Sobh Honda responded

Thank you for the great review! We’re so glad Ryan continues to provide you with fast, professional, and friendly service. We’ll be sure to share your kind words with him and the rest of the team. We truly appreciate your continued trust in Lou Sobh Honda!