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Lou Sobh Honda - Service Center

Cumming, GA

4.9
4,233 Reviews

4,233 Reviews of Lou Sobh Honda - Service Center

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August 17, 2023

Wish they took appointments even for Express Service. The waiting situation is less than ideal and an hour plus just for an oil change. There are many people waiting and not many spaces to be. When it is More

by AMANDA@AMANDASTAINES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Aug 17, 2023 -

Lou Sobh Honda responded

Amanda, HI! We rarely receive reviews like this. We apologize for your wait time. We suggest coming first thing in the morning when we open the service bay at 7:00am for the quickest service. Our service department becomes very busy around lunch time. Our receptionist is always there to answer any questions or help you find anything you need. Including bottled water:) Please don't hesitate to let us know! We are always willing to help you. We take your review to heart and hope we can make your experience more pleasurable in the future. Sincerely, Cammie

August 17, 2023

Excellent service from Heather, constant follow up and identifying the necessary service options and recommendation More

by PAVMIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Lou Sobh Honda responded

Wonderful to hear! Heather is a gem and we are so lucky to have her! Thanks for taking the time to leave a review!

August 17, 2023

Very quick to get vehicle in for service. Service was done very quickly. Rep was extremely personal and knowledgeable. More

by jdelhey
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Esloon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2023

Service staff are prompt, professional and polite. They answered my questions with clarity and work completed in a timely manner. More

by carole.ault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam very nice and took care of me until Heather available.
Aug 17, 2023 -

carole.ault responded

I am fine with completing your surveys and I am very pleased with the service thus far. This is my second time to use the service since I moved here from out of state. My only concern is that I do not want my name used from the surveys. I certainly have referred others due to my experience and plan to continue. My surveys are to let you know when your staff is performing well.

August 16, 2023

Service check in was speedy, we left the car and they called us when it was ready. Great team! More

by dewpac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Esloon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Britt
Aug 17, 2023 -

Lou Sobh Honda responded

We appreciate your review and we are so happy that you enjoyed your experience with us! Thank you for your business and we look forward to serving you again in the future!

August 16, 2023

Lou Sobh Honda and Heather Cullen have done a fantastic job of helping me take good care of my Ridgeline ever since I bought it there! More

by rkbuckley007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Lou Sobh Honda responded

We appreciate your review and we are so happy that you enjoyed your experience with us! Thank you for your business and we look forward to serving you again in the future!

August 16, 2023

Excellent customer service! ! Ryan in service and David the service Director are the best in the business. I trust their repairs!! They keep their word and have great integrity. More

by Willy Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wikle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Esloon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2023

I was very impressed with the punctuality of the promised time and the service done right. More

by cezbevzan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2023

Heather has always been very impressive with the service. She is very helpful and willing to work with customers. More

by abhisheknaik
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2023

Talin is always very attentive and pleasant to work with. I always ask for him when I need to get my car serviced. More

by JFREDRICK47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talin Coester
Aug 17, 2023 -

Lou Sobh Honda responded

We appreciate your review and we are so happy that you enjoyed your experience with us! Thank you for your business and we look forward to serving you again in the future!

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