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Lou Sobh Kia

Cumming, GA

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Employees
Reviews
Vehicles
4.7
1,460 Reviews
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1135 Buford Rd

Cumming, GA

30041

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Showing 1,460 reviews

March 06, 2026

Great service every time I arriveto the dealer. I feel that my car is in good hands. More

by narvaezdaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
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Mar 12, 2026 -

Lou Sobh Kia responded

Thank you for your great review! We're glad to hear you continue to receive great service each time you visit and that you feel confident your vehicle is in good hands with our team. We appreciate you choosing Lou Sobh Kia and look forward to seeing you again!

March 05, 2026

I feel like you guys don't want to replace the whole cv axel, which is covered under my warranty and just saying it's the boot. Which isn't covered. Luckily I have an extra warranty to cover that repair. I More

by Schollman18
Recommend Dealer
No
Employees Worked With
Jeff Christian, Jeff Christian
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Mar 17, 2026 -

Lou Sobh Kia responded

Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration regarding both the warranty coverage and the lack of communication. We strive to be transparent when it comes to repairs and what is covered, and we regret that this situation left you feeling otherwise. Not receiving timely updates is also not acceptable, especially when you’re waiting on answers. We would like the opportunity to review your case, clarify the coverage, and ensure you’re getting accurate information moving forward. Please reach out to our service manager at Jbritt@LouSobhKia.com so we can look into this further and provide you with a proper update!

March 05, 2026

Jeff was definitely helpful and so nice. Service was fast and efficient. I didn't have an appointment but was out of there in 1 hour max More

by Dmoleka
Recommend Dealer
Yes
Employees Worked With
Jeff Christian, Jeff Christian
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Mar 09, 2026 -

Lou Sobh Kia responded

Hi Dmoleka, thank you for sharing your experience! We're glad to hear Jeff was so helpful and that our team was able to get you taken care of quickly, even without an appointment. We appreciate you choosing Lou Sobh Kia and look forward to seeing you again next time!

March 04, 2026

Andrew and Chris were amazing. I always knew what was going on. I felt taken care of. I was in and out quickly. More

by hannahmaywheelus
Recommend Dealer
Yes
Employees Worked With
Andrew Fabec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Fabec
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Mar 09, 2026 -

Lou Sobh Kia responded

Hi Hannah, thank you for your kind review! We're glad to hear Andrew and Chris kept you informed throughout your visit and made sure you felt well taken care of. It's great to know your experience was quick and smooth. We appreciate you choosing Lou Sobh Kia and look forward to seeing you again next time!

March 04, 2026

I have used them for service since purchasing my. Wife's Sorento in 2016. They. have always been excellent in their service. I have high .marks for them and will continue to recommend them. More

by Worth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
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Mar 09, 2026 -

Lou Sobh Kia responded

Thank you for your continued trust and loyalty since 2016! We're glad to hear our service team has consistently provided you with excellent service over the years. We truly appreciate your recommendation and look forward to continuing to take care of you and your wife’s Sorento in the future!

March 03, 2026

Awesome! In and out in an hour. Checked for recalls and updates. All was good. More

by CHM
Recommend Dealer
Yes
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Mar 09, 2026 -

Lou Sobh Kia responded

Thank you for your great review! We're glad to hear your visit was quick and efficient and that our team was able to check for recalls and updates while servicing your vehicle. We appreciate you choosing Lou Sobh Kia and look forward to seeing you again next time!

March 03, 2026

I was surprised at how expensive it was for just an oil change and tire rotation . . . . More

by cbw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
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Mar 09, 2026 -

Lou Sobh Kia responded

Thank you for your feedback. We understand that service costs can sometimes come as a surprise. Our team works hard to provide high-quality service using genuine parts and trained technicians to ensure your vehicle is properly cared for. If you ever have questions about pricing or available service specials, our team would be happy to review those with you. We appreciate you choosing Lou Sobh Kia and hope to see you again in the future!

March 03, 2026

Awesome experience! Purchased my second car from this dealer. listened to my need and found me the perfect vehicle for me! the transaction was fast and smooth. No xx More

by Supplyguy2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zorro
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Mar 09, 2026 -

Lou Sobh Kia responded

Thank you for your continued support and for choosing Lou Sobh Kia again for your second vehicle! We're glad to hear our team listened to your needs and helped you find the perfect vehicle. It's great to know your purchase experience was fast and smooth. We appreciate your kind words and look forward to assisting you again in the future!

March 01, 2026

Chris helped me get the best deal I could, and he was totally transparent through the process. Second time leasing with this dealership, and it makes me feel more inclined to come back More

by djwass53
Recommend Dealer
Yes
Employees Worked With
Alexis Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Patton
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Mar 09, 2026 -

Lou Sobh Kia responded

Thank you for your continued support and for sharing your experience! We're glad to hear Chris was able to help you get the best deal and that his transparency made the process smooth. We truly appreciate you choosing Lou Sobh Kia again and look forward to assisting you in the future!

March 01, 2026

Jeff was easy to work with. He was able to fix my problem and made sure everything was correct. More

by brianjohnston19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
Report | Print
Mar 09, 2026 -

Lou Sobh Kia responded

Thank you for your kind review! We're glad to hear Jeff was easy to work with and made sure your issue was resolved properly. We appreciate you choosing Lou Sobh Kia and look forward to assisting you again in the future!

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