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Louisville INFINITI
Louisville, KY
353 Reviews
The #1 Volume INFINITI retailer in Kentucky*
When you want a vehicle with a great mix of reliability and luxury, and that won’t break the bank, you are looking for an INFINITI. When you want an INFINITI, there is only one dealership in the Louisville region that provides a level of service, selection, and a reputation like Louisville INFINITI. At Louisville INFINITI, it all starts with our knowledgeable, professional sales staff. They are INFINITI experts, well-educated on all of our used and new INFINITI models, and they aim to provide you with the right vehicle to fit your lifestyle.
As a one-stop dealership, we also provide a team of INFINITI financing experts that are ready to work with you to find lease or loan terms that work with your monthly budget. We will provide you with our full attention, along with the best available financing offers we can find.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 353 reviews
March 12, 2023
The Infiniti dealership provides amazing service and they have wonderful employees. Not only did Miguel get my truck in the very same day that I called needing help, which was on 12/27/22, but he also gave m have wonderful employees. Not only did Miguel get my truck in the very same day that I called needing help, which was on 12/27/22, but he also gave me a SUV to use for 2 weeks while my truck was being looked at and waiting for a claims adjuster from my insurance to come look at it. Then, he called, texted, and emailed me regularly, to keep me informed of the status. He worked with my insurance company on my behalf, but he also stayed in contact with and communicated with the claims adjusters as well. When USAA decided my truck was a “total loss” he looked over the settlement statement and advised me of his opinion regarding their offer. Miguel is amazing, and I could not have asked for anybody better to help guide me through this very messy and lengthy process. I have nothing but positive feedback for the Infiniti dealership and it’s employees! More
by missyb61480
Employees Worked With
Miguel Leon
February 23, 2023
The entire team, sales, finance and management, were great to work with. We have been doing business at this dealership for many years and always have a great experience. great to work with. We have been doing business at this dealership for many years and always have a great experience. More
by kronenberg
February 01, 2023
Great Service Department. Customer Service is awesome, highly recommend using them. We will continue to do business with Louisville Infiniti. Customer Service is awesome, highly recommend using them. We will continue to do business with Louisville Infiniti. More
by mike_hill12
Employees Worked With
January 15, 2023
The sales and Management staff work hard to keep you informed of their stock and want to earn your business. No surprises in their pricing. informed of their stock and want to earn your business. No surprises in their pricing. More
by kevin
December 15, 2022
Every individual from the receptionist to my particular salesman to the financial advisor and the facility itself ….all were all outstanding at Louisville Infinity !! I would recommend them to anyone ! salesman to the financial advisor and the facility itself ….all were all outstanding at Louisville Infinity !! I would recommend them to anyone ! More
by Danderson
Employees Worked With
December 12, 2022
The Infiniti dealership has a great group of salesman and the service department is fantastic! the service department is fantastic! More
by Rick
November 03, 2022
A MUST READ:::: I came out to this dealership from Chicago Illinois at the Managers request. Last year on APRIL 30th 2021 I rescued 2 young men out of a Drive by Shooting in my 2017 QX80. After I got Chicago Illinois at the Managers request. Last year on APRIL 30th 2021 I rescued 2 young men out of a Drive by Shooting in my 2017 QX80. After I got both of the young boys to the hospital my QX80 was unusable because blood was everywhere. Someone started a gofundme and got my interior replaced and it was good as new but my wife wouldn't ride in the vehicle because she is filipino and says the truck had bad spirits in it. I was upside down in payment and i had 375000 miles on it as I use it for work. My local infiniti dealership didnt have inventory and the car i wanted was at this dealership. So my Infiniti store called this one and the next thing I know I received a call from the Manager. He assigned a young man named Keith Jomnes to me and they asked me to drive out and that they wanted to help me. So I drove out there. When I arrived they inspected my vehicle and told me they would like to pay off my vehicle. They showed me then 2020 QX80 I liked asked me not to pay attention to the price and to just see if i liked it. After a test drive i was in love with the vehicle. They GAVE ME that vehicle at their cost and between the payoff of my old vehicle and the cost of the newer on I saved close to $12000 in expenses coming out here. The vehicle came with a life time warranty as well on powertrain as well which is nice after the 8 year unlimited milage warranty expires in 2028. The manager says "its nice to make money for the dealership but sometimes we have to do the right thing and just help people that help others." I cried and hugged the salesman when he told me the price and said the were buying my old one outright from me. You restored my lifestyle and my wife now drives with me in the new vehicle. THANK YOU SO MUCH!!! More
by MikeyB
October 31, 2022
Scheduled and appointment for routine maintenance, but showed up early and did Express. They had me in and out in a hour, so I could get on with my day. Miquel and his team did a great job. Do wish loa showed up early and did Express. They had me in and out in a hour, so I could get on with my day. Miquel and his team did a great job. Do wish loaners were still available for routine service like they were pre-COVID, but if I can be in and out with express service without an appointment that’ll work too! More
by Cklledford
