I must say, Zack impressed my husband and I with his motivation, responsiveness, and great customer service. We are in Tennessee, and we were looking to buy in nearby states. Zack was so detailed in his videos, pics, and calls about the car and we really built trust with him being our eyes, ears and nose when viewing a car. We completed our purchase, Zack was still great at following up to make sure we were happy and to make sure he could answer any questions. While working with Zack, his management team really seemed to be responsive as well. I would recommend Louisville Infiniti and especially Zack (and already have)! Its hard to find this kind of customer service these days! Thanks to Zack and his Management team that helped us with our online purchase and making it a positive one!