"Cam, Daniel, Natalie, and Chris were excellent and went..."
Cam, Daniel, Natalie, and Chris were excellent and went above and beyond to deliver my vehicle to me. Called me often and did everything they said they would. Excellent dealership
"Everyone we worked with was pleasant and knowledgeable..."
- Sharen Peckham
Everyone we worked with was pleasant and knowledgeable about their product/service as well as knowing other vehicles we were considering for comparison.
We feel comfortable knowing we are in good hands at Louisville Infinity!
Keith Jones was very patient with us, informative, honest and he has a great sense of humor. He made this experience positively memorable. 😊
"It is the best auto group we have ever had and we have..."
- Warren QX 80 review
It is the best auto group we have ever had and we have had several. They are honest, kind, friendly, etc. Natalie Parrish, Danny - business manager, Matthew Murphy, Anna in service and others. They make you feel like we are their # one priority. They have pleasant attitudes and are patient with you. The showroom is very clean and has a very nice waiting area. Natalie, Danny, Matthew and Anna know us by name, even if we have not been there in a while. This is our 3rd vehicle in 21/2 years from them and they have always taken care of to the utmost highest level. We also love that they will come and pick up our vehicle and will return it when it needs to be serviced. They also have manners and are very respectful when they provide us with a nice and safe vehicle. Over the years, other dealerships and we have had some, Ford, Chevy, Toyota to name a few and none have been as good as your Louisville Infiniti. We are sold on Infiniti! We only hope we get 13 years out of this QZX 80 like our Toyota we had. We Love this vehicle. Thanks for asking us your opinion.
"Everyday I am reminded of how pleased I am, and much help..."
Everyday I am reminded of how pleased I am, and much help Nick was thru the purchase process. Nick keep doing what you are doing !!
"My Experience At Louisville Infiniti Was Very..."
My Experience At Louisville Infiniti Was Very Professional and Stress-Free😊 My Salesman Nick Hinton Was The Absolute Best!!! He Was My Salesman When I Leased a Vehicle Over A Year Ago and Because I was So Impressed at His Professionalism, His Caring and Helping Spirit. I Decided to Return and a 1yr. 1/2 Later and purchased one This Time. . I'm Very Pleased With My Entire Experience and I Will Recommend Nick Hinton and The Louisville Infiniti Family To Any One Thats Shopping For A Vehicle.
"Helpful, friendly staff. It was a pleasure working with..."
- Rob B. RN
Helpful, friendly staff. It was a pleasure working with The internet and on site team, the GM even reached out to ensure we were happy and taken care of! Would absolutely recommend and will likely return as customers in spite of a 3 hour commute!
Nick Hinton was our salesman. He was all business and wanted to make sure I got the best deal. He kept in contact with my husband and I throughout the week to let us know of any price reductions. Daniel also keep in contact to let us know if any changes. Great experience and love my SUV!!
"Great experience and reminder on what dealerships were like"
Infiniti of Louisville reminded me of what car buying used to be like from a dealership. At least, it reminded me about how the process used to consist of a dealership trying to earn not just your immediate business but also your trust.
First, let me say that Devin was great. He took the time to get to know us, made sure he understood what we were looking for, and worked with us. He's followed up post purchase to ensure everything is going smoothly. Due to how the wife and I work though, we went back in to ensure we were getting the best deal possible and Devin was off that day, but he made sure to set us up with Maritza who took really good care of us.
Maritza was excellent, friendly, and did her best to assist us with something that was out of her control. Wanting to not only find the best vehicle but also the best deal, my wife and I spent a solid period of time looking around to find comparable vehicles as well as good loan rates. With everything we were having her go back and forth on and putting her into a tough situation on how to handle our questions, she did a great job of balancing our needs with what they could provide and do.
Daniel was great at sharing what information he could provide and helping us understand the dealerships stance and what they could and couldn't do. The only thing I felt off about when talking with Daniel was that the mentality of the dealership was something we should accept and move on with even if we disagreed. I understand that, to Infiniti of Louisville, each car is unique and that no two cars can be compared, but that is not how I view things and it should not be an obstacle when negotiating.
Now the best part about the dealership overall: The little things. In the past decade, I've bought 4 cars from 4 different dealerships in the Louisville area and Infiniti of Louisville is the first one that showed me they still care about their customers. Small things like realizing that time is important so they worked on preparing as much as they could in a quick and efficient manner. Filling up the gas tank instead of leaving it where it was at or only putting in a 1/4 of a tank. Truly making sure the vehicle is clean and presentable even though it was a used model. Making sure to explain the different features included. It wasn't a we've made the sale now we no longer care about you mentality. It was refreshing. The other 3 dealerships treated me as nothing more than a potential sale and did not care what I wanted but instead wanted to get me into what they wanted and then overcharge me for it.
I've been a life long Toyota fan and owner, out of the 7 cars I've bought and owned before, only one was not a Toyota. Due to this experience, Toyota may only be a special or rare purchase going forward.
Other Employees Tagged:
"Easiest purchase "
Nick made getting me into a car that was in good condition and within my budget painless. Cam, Victor and Danny worked hard to get my financing straight. I’ve had my car for a few months now and it’s been a great ride.
"Great Buying Experience at Louisville Infiniti"
- Infiniti Buyer
My salesperson, Michael, set up a very thorough test drive and knew the product inside-and-out. Worked hard to find a car with the exact options I wanted (the car was delivered from Florida) and to negotiate a price that was in my budget. Very good buying experience.
Other Employees Tagged:
, Michael G