Loyalty Chevrolet Cadillac

I was so impressed by the service department when we purchased a used Cadillac recently that I changed service providers even though the drive would be longer. My 2017 Chevrolet Silverado was due for T purchased a used Cadillac recently that I changed service providers even though the drive would be longer. My 2017 Chevrolet Silverado was due for Transmission, Front and Rear Differential and Transfer case service. Kirk Tajirian bundled all the service thereby reducing the overall cost. Best was that he took a picture of the tubes showing the color of the transmission fluid being removed versus the new fluid going in. He also reported the condition of the lubricants in the differentials and transfer case. Kirk was very friendly, customer oriented and knowledgeable. I will be calling to schedule a service appointment for my 2011 Camaro soon. More

Kirk Tajirian is an Excellent Service Advisor. He is Friendly, Professional and Knowledgable. He gives good advise. He is Friendly, Professional and Knowledgable. He gives good advise. More

Only place I take my Corvette Stingray! Great service through and through. I trust them with my pride and joy, and that is saying something. Tell Kirk I sent ya! Great service through and through. I trust them with my pride and joy, and that is saying something. Tell Kirk I sent ya! More

Mallory and the service team were amazing! My issue couldn’t get fixed right away because of parts back ordered etc. I never had to call to check status because Mallory kept me informed throug My issue couldn’t get fixed right away because of parts back ordered etc. I never had to call to check status because Mallory kept me informed throughout the process until the part arrived and the issue was rectified. Always professional and with a huge smile! 5 star service and highly recommended! More

Staff were kind and very helpful! Would highly recommend this dealership! They even stayed a little past closing to make sure I was able to drive away with a vehicle. Would highly recommend this dealership! They even stayed a little past closing to make sure I was able to drive away with a vehicle. More

Nikki Harmon kept us informed about the progress with the Explorer. The repair guys did a great job. Explorer. The repair guys did a great job. More

Probably the friendliest folks I’ve met at a dealership. Kirk T. Could not have been any nicer, but more importantly, he understood the problem with my car. It’s a little further to drive to loyal Chevrolet Kirk T. Could not have been any nicer, but more importantly, he understood the problem with my car. It’s a little further to drive to loyal Chevrolet in Cadillac, but the service and sales folks make it worth the drive. More

Kirk Tijarian, our representative, was very helpful and knowledgeable. He provided us with a time table for completion and delivered knowledgeable. He provided us with a time table for completion and delivered More

Mallory Bishop is the best service person ever! She is attentive and always makes sure we are satisfied. She is attentive and always makes sure we are satisfied. More

Jason Colley was extraordinary to work with! He's a no pressure saleman with tons of knowledge about the cars they carry. He was expedient with the test drive process as well as the purchasing He's a no pressure saleman with tons of knowledge about the cars they carry. He was expedient with the test drive process as well as the purchasing process. Megan, in the finance department, was also very efficient and knowledgeable. She made the signing and loan process easy peasy! Although I did not care for some of the "dealer add-ons", I understand that margins are tight and they've had to be creative with ways to increase their profit. None of that was the fault of Jason or Megan who both handled my objections with grace and professionalism. The streamlined approach to selling cars at Loyalty is exemplary as compared to other (unnamed) dealers I visited and considered in the Virginia Beach/Norfolk area. The 50 minute drive to Williamsburg was well worth it and I highly recommend Loyalty! Thank you for a wonderful experience and I love my new (used) car!! More