
Loyalty Chevrolet Cadillac
Williamsburg, VA
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329 Reviews of Loyalty Chevrolet Cadillac
I’m an out of town traveler with a vehicle that needed a repair. Kait Ussery took me in for needed repairs without appointment and kept me apprised daily until the repairs were done. Can’t thank her enough repair. Kait Ussery took me in for needed repairs without appointment and kept me apprised daily until the repairs were done. Can’t thank her enough for getting me back on the road! More
Mallory bishop is always kind and patient she does a wonderful job of going above and beyond in communicating to help you understand when there is a problem wonderful job of going above and beyond in communicating to help you understand when there is a problem More
My Service Rep, Kaitlyn Ussery, was very friendly, knowledgeable & helpful. She also followed up to be sure I was satisfied. The Service Tech, also went to the trouble of sending me a video of the und knowledgeable & helpful. She also followed up to be sure I was satisfied. The Service Tech, also went to the trouble of sending me a video of the underside of my car - very helpful! More
Outstanding, Kirk, And his team exemplify the true meaning of professionalism! Always on task, always cheerful, and genuinely caring! Patient, and sincere. and you can’t fake sincerity! meaning of professionalism! Always on task, always cheerful, and genuinely caring! Patient, and sincere. and you can’t fake sincerity! More
From the beginning of my purchase experience through my recent service call I have received excellent service. It is most important that I recognize Nikki Harmon of the Service Department. From my first se recent service call I have received excellent service. It is most important that I recognize Nikki Harmon of the Service Department. From my first service call Nikki has displayed professionalism, knowledge and someone I now consider as a very good friend. More
We had a great experience working with Megan Evjen in purchasing our new Equinox. She was friendly and helpful in taking the time over several days to insure our satisfaction. We had purchased our Tahoe purchasing our new Equinox. She was friendly and helpful in taking the time over several days to insure our satisfaction. We had purchased our Tahoe 21 years ago from the previous owners of the dealership. After having such a wonderful experience with the Tahoe (419,000 miles) we decided it was time to look for a new car. Megan made it happen! Thanks for your kindness. More
I always get good service here. My truck is a 2015 Colorado, and I want it to last. My Service person is Kait Ussery. She informs me about any needed maintenance and lets me know if My truck is a 2015 Colorado, and I want it to last. My Service person is Kait Ussery. She informs me about any needed maintenance and lets me know if it can wait or needs to be done. Having a relationship with your service person is essential. One time, I brought my truck in for an issue. I was not charged because it was a straightforward fix. This means a lot. Something like this builds trust. What was a very cool surprise was the person working on my truck sent me a video of my truck. He went over my truck and what he found. Very cool! I used to do the work myself, but today's vehicles are too much for me. Maintaining my truck is cheaper than buying a new truck or car. More
Service appointment. Service was on time with no surprises or pressure to accept other recommendations.Really like the under vehicle video. Service was on time with no surprises or pressure to accept other recommendations.Really like the under vehicle video. More