Loyalty Chevrolet Cadillac

Probably the friendliest folks I’ve met at a dealership. Kirk T. Could not have been any nicer, but more importantly, he understood the problem with my car. It’s a little further to drive to loyal Chevrolet Kirk T. Could not have been any nicer, but more importantly, he understood the problem with my car. It’s a little further to drive to loyal Chevrolet in Cadillac, but the service and sales folks make it worth the drive. More

Kirk Tijarian, our representative, was very helpful and knowledgeable. He provided us with a time table for completion and delivered knowledgeable. He provided us with a time table for completion and delivered More

Mallory Bishop is the best service person ever! She is attentive and always makes sure we are satisfied. She is attentive and always makes sure we are satisfied. More

Jason Colley was extraordinary to work with! He's a no pressure saleman with tons of knowledge about the cars they carry. He was expedient with the test drive process as well as the purchasing He's a no pressure saleman with tons of knowledge about the cars they carry. He was expedient with the test drive process as well as the purchasing process. Megan, in the finance department, was also very efficient and knowledgeable. She made the signing and loan process easy peasy! Although I did not care for some of the "dealer add-ons", I understand that margins are tight and they've had to be creative with ways to increase their profit. None of that was the fault of Jason or Megan who both handled my objections with grace and professionalism. The streamlined approach to selling cars at Loyalty is exemplary as compared to other (unnamed) dealers I visited and considered in the Virginia Beach/Norfolk area. The 50 minute drive to Williamsburg was well worth it and I highly recommend Loyalty! Thank you for a wonderful experience and I love my new (used) car!! More

Nikki Harmon is my service writer and after owning cars for almost fifty years I can say without any doubt I've never had better. The entire service department is first rate but Nikki's customer service pu for almost fifty years I can say without any doubt I've never had better. The entire service department is first rate but Nikki's customer service puts them in a class of their own. More

Your dealership always provide outstanding service and expert care. Customers usually expect such service at a Cadillac dealership. I commute a considerable distance as a result. expert care. Customers usually expect such service at a Cadillac dealership. I commute a considerable distance as a result. More

The staff is always professional in how they handle both me in person and the care they give to my vehicle. Thank you Kirk Tajirian. me in person and the care they give to my vehicle. Thank you Kirk Tajirian. More

Very responsive, service appointments readily available. Friendly service greeter,helpful service writer.Service completed in a timely manner. Friendly service greeter,helpful service writer.Service completed in a timely manner. More

The dealership was very clean, the staff were very nice and Kirk made sure to inform me on my car’s condition and took good care of me. I will be going back there for any maintenance/future purchases. and Kirk made sure to inform me on my car’s condition and took good care of me. I will be going back there for any maintenance/future purchases. More

Nikki Harmon set up my courtesy ride home and I was picked up in a timely manner after my service was complete. Great courtesy transportation. I found a hood bumper missing after the service and Nikki picked up in a timely manner after my service was complete. Great courtesy transportation. I found a hood bumper missing after the service and Nikki checked around and could not find it in the service area. She then obtained one from parts. Appointment scheduling was easy, and service was completed satisfactory that I requested. More