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Lucas Smith Chrysler Center
Festus, MO
450 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 450 reviews
December 01, 2020
I really enjoyed working with Doug Marler. He made the buying experience enjoyable! He worked to find exactly what I was looking for at the best price. I felt like he was working to make me happy rather buying experience enjoyable! He worked to find exactly what I was looking for at the best price. I felt like he was working to make me happy rather than working to sell a vehicle. I will recommend him to anyone looking for a Jeep or Chrysler product. More
by Robert270
Employees Worked With
Doug Marler
Helpful November 23, 2020
Chris Engelage and everyone made our buying experience a great one. We found the perfect vehicle that fit our family. Thank you Very much we will buy from you again. great one. We found the perfect vehicle that fit our family. Thank you Very much we will buy from you again. More
by Sean
Employees Worked With
Chris Engelage
November 21, 2020
I had a great experience with this dealership. I never felt uncomfortable or like I was being pushed in to something. Pete was very helpful and I will recommend him and the dealership to everyone I know felt uncomfortable or like I was being pushed in to something. Pete was very helpful and I will recommend him and the dealership to everyone I know looking for a car. Thanks for everything and I will be back when I need another vehicle. More
by shawnkkeeven
Employees Worked With
November 15, 2020
We had a GREAT experience with Doug and the entire Lucas Smith staff. We were in the market for a 3rd row van/suv with captain chairs and he made sure to find us exactly what we needed and wanted. They also Smith staff. We were in the market for a 3rd row van/suv with captain chairs and he made sure to find us exactly what we needed and wanted. They also offered more than all the others for our trade value and provided EXCEPTIONAL service. It was raining when we arrived and they already had our new vehicle pulled in the shop for inspection and viewing out of the weather. Before we even finished the finance paperwork it was detailed and ready to go. Overall the best experience I have had buying a new car (which we seem to do at least once a year) More
by ztrentman
Employees Worked With
Mrs Forrester - finance , Doug Marler
November 06, 2020
Doug was AMAZING to work with!! He was not pushy at all and helped me find exactly what I wanted in my new Durango! He went out of his way to check out other dealerships and compared many models for me! and helped me find exactly what I wanted in my new Durango! He went out of his way to check out other dealerships and compared many models for me! After buying he gave me a thorough run down of all the "bells and whistles". Definitely would recommend Doug at Lucas-smith! More
by Sarah Smith
Employees Worked With
Doug Marler
October 31, 2020
Doug was very polite and very helpful and knowledgeable. I really like working with him. He didn’t advantage of me cause being a female Thank you I really like working with him. He didn’t advantage of me cause being a female Thank you More
by kobrien1951
Employees Worked With
Doug Marler
October 29, 2020
I just purchased my 4th vehicle from Lucas-Smith! Their honesty and integrity are second to none. You won’t find any of the traditional games that dealerships play at Lucas-Smith. No “market adjustments” honesty and integrity are second to none. You won’t find any of the traditional games that dealerships play at Lucas-Smith. No “market adjustments” or misleading pricing. No high pressure sales tactics or sleazy maneuvering to try and trick you into buying a car that you may not want. I highly recommend Lucas-Smith if you are looking for a refreshingly honest new/used car experience! More
by Jared1956
October 27, 2020
Such a great dealership. Living 5 hours away they made this as accommodating as I could have ever hoped. Chris was a huge help he went above and beyond to make sure everything was set up before I even arr this as accommodating as I could have ever hoped. Chris was a huge help he went above and beyond to make sure everything was set up before I even arrived. Great trade in price was given. Great sales price was also given. Clean dealership. Nice and fresh on the inside also. More
by tkinnision
Employees Worked With
Chris
October 24, 2020
Rick in sales asked me what I was looking for in a van and he found it and brought it to his dealership. He was very thorough in showing features in instrument panel and interior. Rick, service manager, and he found it and brought it to his dealership. He was very thorough in showing features in instrument panel and interior. Rick, service manager, was very professional and knowledgeable during earlier service on prior van. More
by stoll79
Employees Worked With
Rick Lucas
October 24, 2020
We are very happy with the service we received. The whole experience was very positive. Everyone was very polite and worked with us very well experience was very positive. Everyone was very polite and worked with us very well More
by beejay_rph
Employees Worked With
Rick Lucas, Jessica Barnett
