Lugoff Chevrolet Buick GMC - Service Center

Every one was nice and helpful took me longer to make the drive than it took them to change the oil and check it out drive than it took them to change the oil and check it out More

Friendly efficient and helpful. Couldn’t be happier with the whole crew! Nice job guys Couldn’t be happier with the whole crew! Nice job guys More

The service was good. I was wanting an earlier appointment but I was unable to reach anyone during business hours. Always a voicemail. I left a message with no return call I was wanting an earlier appointment but I was unable to reach anyone during business hours. Always a voicemail. I left a message with no return call. Better customer service is needed More

Still waiting on parts for my car was ordered back in July still nothing keep getting run around July still nothing keep getting run around More

I was very pleased with how my request for an appointment for my car key & fob replacement was handled for my car key & fob replacement was handled More

The guy at the service desk was very respectful got my truck in at my 8:30 appointment for my oil change got me in and out truck in at my 8:30 appointment for my oil change got me in and out More

Friendly Easy check in, service done well and on time Easy pickup and everything’s great time Easy pickup and everything’s great More

Service was excellent quick and easy, the service manager Robbie was nice also parts too Robbie was nice also parts too More

1/9/23 Update…. I purchase the vehicle at STOKES-TRAINOR in Newberry… when I called them during this fiasco… THE AMAZING sales manager I worked with JW… was as equal I purchase the vehicle at STOKES-TRAINOR in Newberry… when I called them during this fiasco… THE AMAZING sales manager I worked with JW… was as equally frustrated at the lack of customer service Lugoff provides… especially to charge me LABOR Fees… welp - the very reason I went to Stokes to begin with… they were VERY UPFRONT… and I appreciated that no promise of something just to get me in the door.. sooo JW calls me today and THEY will reimburse the trumped up “labor charges.. it’s a drive.. but I will be getting my service completed in Newberry or one of the Columbia Dealerships… 1/7/23 Original Post… The Lugoff Crew is normally super nice… BUT the business policy causes them to RIP OFF the customer.. Sooo I tell service I believed I purchased a service package that has included items (wipers, filters & such)… one would THINK some1 in service would call Fidelity to be sure those services are included.. instead of completing them & THEN calling for approval - only to find out it was NOT included… in addition.. after being told after my included oil change/filter & tire rotation only $80 paid by the package… but the front & back wipers, engine filter & some other filters & full inspection was an additional $263??? I was LIVID… So I requested the wipers & filters removed.. and was still charged $73 for LABOR… the kicker.. We drove STRAIGHT home, 11 miles, and removed the cover to see if MY original filter was put back.. it was.. along with debris & pine needles?? So IF.. the filter was replaced.. would they not dust the compartment out before they put the new filter in?? And IF they put my old one back did they put the pine needles back too?? I say all this with admitting my fault.. the GM App for a new car was giving me advice on what should be included with the maintenance… I was under the impression it was included.. “free”… but Lugoff Chevrolet Service made no attempt to help with any of my misunderstandings.. AND gave me a receipt $100 less than the $260 I was quoted?? So If the total was $340.. my included package paid $80.. the Service person rambled off “what was done” but after I requested to removed the parts… Robbie then gave me a receipt that showed $116 for labor, $56 for parts?? and a $-20 discount.. $70 bucks I didn’t have.. but I misunderstood the App.. so I reluctantly paid it… but I will NEVER use them again… because I have had my ROUTINE oil change before & was NEVER charged ANYTHING… and I have a receipt to prove the oil change labor was FIFTEEN BUCKS??? And over all total was $67… so LUGOFF CHEVROLET is ripping people off.. and they know it!! More

I will NEVER use this service department again… unfortunately- it’s not the 1st time they have tried to “get over” with made up service charges… or Robbie’s infamous “im doing you a favor” line.. I unfortunately- it’s not the 1st time they have tried to “get over” with made up service charges… or Robbie’s infamous “im doing you a favor” line.. I almost feel like it’s policy… soo here’s the story… 1/7/23 My Original Post… The Lugoff Crew is normally super nice… BUT the business policy causes them to RIP OFF the customer.. Sooo I tell service I believed I purchased a service package that has included items (wipers, filters & such)… one would THINK some1 in service would call Fidelity to be sure those services are included.. instead of completing them & THEN calling for approval - only to find out it was NOT included… in addition.. after being told after my included oil change/filter & tire rotation only $80 paid by the package… but the front & back wipers, engine filter & some other filters & full inspection was an additional $263??? I was LIVID… So I requested the wipers & filters removed.. and was still charged $73 for LABOR… the kicker.. We drove STRAIGHT home, 11 miles, and removed the cover to see if MY original filter was put back.. it was.. along with debris & pine needles?? So IF.. the filter was replaced.. would they not dust the compartment out before they put the new filter in?? And IF they put my old one back did they put the pine needles back too?? I say all this with admitting my fault.. the GM App for a new car was giving me advice on what should be included with the maintenance… I was under the impression it was included.. “free”… but Lugoff Chevrolet Service made no attempt to help with any of my misunderstandings.. AND gave me a receipt $100 less than the $260 I was quoted?? So If the total was $340.. my included package paid $80.. the Service person rambled off “what was done” but after I requested to removed the parts… Robbie then gave me a receipt that showed $116 for labor, $56 for parts?? and a $-20 discount.. $70 bucks I didn’t have.. but I misunderstood the App.. so I reluctantly paid it… but I will NEVER use them again… because I have had my ROUTINE oil change before & was NEVER charged ANYTHING… and I have a receipt to prove the oil change labor was FIFTEEN BUCKS??? And over all total was $67… so LUGOFF CHEVROLET is ripping people off.. and they know it… 1/9/23 Update…. I purchase the vehicle at STOKES-TRAINOR in Newberry… when I called them during this fiasco to get an understanding of the maintenance package I purchased… THE AMAZING sales manager I worked with JW… was still just as pleasant & as equally frustrated at the lack of customer service & vehicle care that Lugoff provides… especially to charge me LABOR Fees for wipers & surface filters?? … welp - the very reason I went to Stokes to begin with… Is because they were VERY UPFRONT… and I appreciated that there was no promise of something just to get me in the door.. sooo JW calls me today and THEY - STOKES (simply to make sure I continue to enjoy my sales experience & new car).. will reimburse the trumped up “labor charges” from Lugoff… I told him - Yes, Newberry is a drive.. but I will be getting my service completed in Newberry or one of the Columbia Dealerships in the future… More