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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

3.8
543 Reviews

543 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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January 06, 2021

Always room for improvement... liven up the customer lounge. It feels empty. Old display backed against a wall. TV, but not on. Once sales opens.... the radio starts(loud) and it sounds like you’re in a More

by TNCDOPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Jan 06, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and appreciate your honesty. We will share your comments with our team, and we look forward to working with you again. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 06, 2021

I took my 2013 Avalanche in due to Motor problems. I was just unsatisfied with the entire evolution of events. My biggest problem was with communication, timing and the cost. More

by Mmetts316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Eichman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 05, 2021

pulled in and was promptly greeted and was escorted to waiting area, when finished it was explained to me in great detail. they have it together More

by LUVTOCAMPWITHMYMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Jan 05, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your excellent review! We are so glad that Robbie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lugoff Chevrolet Buick GMC. Please don't hesitate to reach out if you need anything else. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

January 01, 2021

Service writer Zach did not return call like sad took three weeks and I had to call back picked up truck was not fixed still having same issues Mr. Robbie and Mr. Joe are amazing More

by Jeremyosment73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach in service, Tysaun Reed, Joe Akshar, Robbie Wilson
Jan 18, 2021 -

Lugoff Chevrolet Buick GMC responded

We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to contact us directly, we would appreciate the opportunity to address your concerns. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

December 31, 2020

Very pleasant. Did take long was ver satisfied. Tysaun is gentleman held the door for mee and all. Great experience. Would recommend the service department to friends. Thanks Nancy More

by NUNRSENANK68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tysaun Reed
Jan 02, 2021 -

Lugoff Chevrolet Buick GMC responded

Nancy, thank you for your review and kind words for Tysaun! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lugoff Chevrolet Buick GMC! Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

December 30, 2020

Always a pleasure working with Lugoff Chevrolet staff. From sales to service it’s always been great. I would highly recommend Lugoff Chevrolet to anyone. More

by PRRIZZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brayan Acevedo, Billy Fox Jr, Tysaun Reed
Dec 31, 2020 -

Lugoff Chevrolet Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

December 25, 2020

Excellent service. Would recommend to any family and friends. Well knowledgeable , explained issues in detail. Completely fixed all issues with my vehicle. Would use them again. More

by BLFULMER1128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Carr, Andrew Wilson, Hunter Horton, Brandon Graiger, Joe Akshar, Robbie Wilson
Dec 27, 2020 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

December 23, 2020

Awesome job and awesome service. Took care of me and got me in and out in a quickly manner. Will take it back for next service. More

by bigtundra44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Fox Jr, Tysaun Reed, Robbie Wilson
Dec 23, 2020 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

December 21, 2020

QUICK AND EXCELLANT SERVICE!! IN AND OUT AND ON MY WAY. NEW MANAGEMENT I UNDERSTAND HAS TAKEN OVER, I WILL BE BACK WITH ALL OF MY VEHICLES. More

by LUVTOCAMPWITHMYMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TYSAUN REED, DANNY THOMPSON, Tysaun Reed, Danny Thompson
Dec 21, 2020 -

Lugoff Chevrolet Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lugoff Chevrolet Buick GMC! Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

December 20, 2020

Friendly people and fast service. I will go back there for an oil change. Waiting area is kind of sparse but it’s worth it. More

by phoskins23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Akshar
Dec 21, 2020 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Trevor Reames, tdreames@gmail.com & Mark Conant, mhconant@aol.com

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