Lugoff Toyota

Brian Booker was a very helpful sales associate. He greeted me kindly when I arrived, and was willing to help me and work with me from the beginning. He listened to my needs and wants, and did not try greeted me kindly when I arrived, and was willing to help me and work with me from the beginning. He listened to my needs and wants, and did not try to steer me in any 1 direction. He took his time in helping me pick a vehicle, and I am very pleased with the outcome of the appointment. I would recommend this dealership to my friends and family. I would also highly recommend Brian Booker as the sales associate to contact. I will definitely purchase my next vehicle at Lugoff Toyota. More

Alan and other tall skinny, blond man (not in these pictures) were awful. Hopefully they got let go. I had heard many complaints about Luggoff Toyota, from other friends that bought their cars here pictures) were awful. Hopefully they got let go. I had heard many complaints about Luggoff Toyota, from other friends that bought their cars here, I didn't believe it until I saw it. Very much like a "used car salesman" attitude. I was told "well you have driven every car in the lot, your not going to buy today?" When I had only driven 2 cars total! Isn't that why you go test drive a car? To find out what you like and don't like? When I said I would be back later to buy the car, I got walked out and the door closed in my face and told to leave. Not great service. Had one dealer that I was working with, but go the run around and man handled by 4 others, what the reasoning behind that was, I don't know. Wally, Ralph, and Alicia (not in the pictures) were nice and really liked the car, that is the only reason I came back. The 2 other used car sales men could be done away with. The car's sell themselves, as my friends reported, it could of been a much nicer experience without getting the run around. Other car dealerships seem to have changed their ways, but not at Luggoff. More

I had stopped by the dealership and was met by Alicia! She was very friendly and most of all not pushy. I explained that my wife was considering a Tacoma pickup truck, but she was also looking around at o She was very friendly and most of all not pushy. I explained that my wife was considering a Tacoma pickup truck, but she was also looking around at other makes. She followed up on several occasions, but not too much. When I finally got my wife to go look at what they had on the lot, they listened to what she wanted and sure enough, had it on the lot. We took it for a test drive and that was it, my wife now owns a new Tacoma and is loving it! Alicia was very knowledgeable and friendly, all of the team members where very helpful and we would highly recommend doing business with Lugoff Toyota!! More

Terrible experience. Ripped me off about $5000. Ladies, I suggest you come here with a male friend. They will try to over charge you for fun. Im sure they had a good laugh when I left. Way to treat your vete suggest you come here with a male friend. They will try to over charge you for fun. Im sure they had a good laugh when I left. Way to treat your veterans Lugoff. More

When spending a large sum to purchase a brand new vehicle, how many miles do you expect to be on it? 10-20 miles? Wouldn't you like to be informed upfront if it were otherwise? The truck came in wi vehicle, how many miles do you expect to be on it? 10-20 miles? Wouldn't you like to be informed upfront if it were otherwise? The truck came in with 183 miles on it. On top of that, it was nearly a week later than promised (I had cancelled plans in order to be available for the pick up, only to be told the night before that they did not have the truck yet). The lack of communication was astounding with this dealership. I do not know why the used car sales manager (Ralph Harper) was even involved, but he was extremely rude to me over the telephone. He stated that there was nothing wrong with the truck, that he himself went out and looked at it. That is all fine and good, but I can drop a car in the Atlantic Ocean and pull it out and make it look fine. He stated that I used a "smart aleck remark" when I asked him a question in regards to the engine. He then proceeded to ask what I wanted in recompense, "a hat?" I'm no expert in public relations but I don't believe that offering someone a hat, when they are clearly upset, is a great way to de-escalate the situation, Ralph. I made a $1000 down payment on the truck and when I asked Matt Baker (New Car Sales Manager) if this was refundable because I was unhappy with the situation, he stated that "typically we don't refund those. I've never recalled us doing one," so no. I felt bullied into buying a truck that I was not completely happy with and because of that, I will never recommend anyone doing business with Lugoff Toyota and I obviously will not be a repeat customer. Addendum: After writing this review, I was contacted through the message system on DealerRater and via telephone by Mark Mason, General Manager. He called to ask how he could make this up to me. I'm sorry, but I've spent hours on the telephone with other managers trying to work things out, prior to the purchase of the truck, but they were all unwilling to negotiate with me. However, for completeness sake of the review, I thought it relevant to include all pertinent information. Since I live ~3 hours from the dealership, Mark's offer of a free oil change was not really applicable. He also offered to throw in floor mats, but the truck already came with them. His final offer was a check for standard mileage rate for the miles that were on the truck. Too little, too late, Mark. More

I tried to buy from these guys. After going through the work of looking at various vehicles and arriving at an agreeable price on one, Megan and I agreed to a particular vehicle and particular price. This work of looking at various vehicles and arriving at an agreeable price on one, Megan and I agreed to a particular vehicle and particular price. This was done through email and was well documented. After making the agreement I placed a deposit thinking the negotiation was done. Apparantly an agreed price for a particular vehicle means something different to me than it did them. About an hour after placing the deposit someone named Matt B called to tell me that they needed more money. It is interesting that the agreed price had been floating out there a full day before I made the deposit un-questioned. After that communications that had been quite good suddenly became difficult. Emails stopped coming through, people were busy when I was trying to reach them on the phone, etc. It seems that their customer service depends greatly on whether you have made a deposit. Matt B denied that my emails were getting to him, eventually I got Megan on the phone and asked her to print the email chain including the agreement and hand it to Matt B. They explained that they had an inexperienced employee making pricing decisions. They did acknowledge that they made a mistake, but felt that I should pay for it. Matt B eventually got around to calling me and in spite of the agreement and the deposit he refused to sell the vehicle as agreed. I was very lucky to have a solid record of the agreement because they did not try to keep the deposit. However, it was on a credit card so it would have been easy to dispute. Fortunately, I went to another dealer. This other dealer was Florence Toyota, see my review of them, and the whole thing was easy. Florence Toyota has integrity. We had a truck, a price, I made a deposit, the truck showed up and I paid the agreed price. Easy. The Florence price was just slightly higher than the Lugoff pre-deposit price, but much lower than the post deposit Lugoff extortion price. So Wach out for the people at Lugoff Toyota. Particularly if you are looking at any travel to get there as their extortion program probably works well if you are stranded there. Lugoff Toyota is a slimey dealer, stay away, don't believe their pricing, or bring a lawyer. More

Alicia Martin was a great help she knew what I was looking for. She was very friendly and took the time to listen and understood what I was looking for. Found me a wonderful vehicle that I love! Thank looking for. She was very friendly and took the time to listen and understood what I was looking for. Found me a wonderful vehicle that I love! Thanks so much! I would recommend my friends and family to Lugoff Toyota any day! More

Professional and personable .Thoroughly knowledgeable about vehicle and toyota care. could explain technical pkgs with simplicity and ease.Not pushy.Sold good features of highlander.Said nothing negativ about vehicle and toyota care. could explain technical pkgs with simplicity and ease.Not pushy.Sold good features of highlander.Said nothing negative about competive vehicle we were considering. made himself available via email and cell for timely response to questions and offer...Follow up and assistance with all aspects of vehicle and purchase after the sale. Changed my car Buying experience. More

I began this car buying experience by telephone because I live 150 miles away. After the exception treatment by telephone, I drove to Lugoff and met with the salesmen, David Nudelman & Ralph Harper. All I ca live 150 miles away. After the exception treatment by telephone, I drove to Lugoff and met with the salesmen, David Nudelman & Ralph Harper. All I can say is that I was treated truly, exceptionally well. Everything that I was told in fact happened. The weather was very bad with cold and rain the day that I bought the car ( 4 Runner ) and David endured the weather to spin my wife and I up on all the features of the vehicle, he did not cut any corner and is not just a great salesman and representive of Toyota, but a great guy as well. This vehicle transaction was definitely worth the drive and is the most positive vehicle buying experience that I have ever had. Great work Lugoff Toyota!! Base on all of the above is "why" I gave the rating that I have. More

I got my new toyota matrix here, it is my first new car, the guy worked with me, Chris Maner, is very friendly and patient, he helped me with everything, delivering the new car to columbia for me. The price the guy worked with me, Chris Maner, is very friendly and patient, he helped me with everything, delivering the new car to columbia for me. The price is very good, overall, I had a very good experience there. I will send my friends to them if I know my friend want to buy a toyota. More