Lundgren Honda of Auburn

Gail was the service advisor assigned to me by chance on a few occasions. 1.She has EXCELLENT customer services skills 2.Truly a genuine person. 3.Easy to speak with and respectfully gives the custom a few occasions. 1.She has EXCELLENT customer services skills 2.Truly a genuine person. 3.Easy to speak with and respectfully gives the customer her undivided attention. We will always ask to be assigned to her work schedule. Respect and kindness goes a long way.Hopefully management is aware of her genuine work ethics. More

Absolutely LOVE Lundgren I just bought my second Honda from Lundgren and I doubt I'll shop anywhere else. Super friendly staff, very accommodating, the building has a nice lay I just bought my second Honda from Lundgren and I doubt I'll shop anywhere else. Super friendly staff, very accommodating, the building has a nice layout with a child area and a deli counter! Very clean facility, cleanest bathrooms I have ever seen at a dealership. A+ all the way. And not to leave out the car itself, the 2020 Ridgeline is simply amazing. More

Found the car I’ve been searching for They were very quick to help me find the right Honda Fit for me. Najib was very efficient and nice. He stayed on top of my inquiry and found me the be They were very quick to help me find the right Honda Fit for me. Najib was very efficient and nice. He stayed on top of my inquiry and found me the best car in a very timely manner. He answered all of my questions and made me confident in my purchase. They made the deal very easy and I was in and out with my new car in no time. More

Excellent service I needed new brakes front and back and an oil change. Whenever I come to the service dept. I have no worries. They are the best. Gail treated me with I needed new brakes front and back and an oil change. Whenever I come to the service dept. I have no worries. They are the best. Gail treated me with the highest respect. She explained exactly what I needed and the cost of the service. I absolutely love the service I receive at this service center. I have full confidence my vehicle is taken well care of. I thank Gail for being so good to me. I appreciate everything she does for me. Great Service Dept. Thank you Debbie More

Fixed it MYSELF So after buying my 2016 Honda Fit from Lundgren 11/11/19, I started to notice a clunking in the front end of the car on bumps. I replaced the end link So after buying my 2016 Honda Fit from Lundgren 11/11/19, I started to notice a clunking in the front end of the car on bumps. I replaced the end links myself hoping that would stop the noise, it didn't. I contacted them about 2 weeks later. I went to Lundgren Honda of Greenfield because it was closer to me. Of course they found a REAR strut bad, replaced it, but according the them they heard nothing up front, the service manager said "Maybe I heard that noise resonating up front" I don't think so... Then said "I don't want to call the Fit an inferior product, but they are an economy car, and you get what you get". They said they aren't going to throw parts at it if there's no problem. I emailed Auburn and the service manager there, Dan( who never even came out to greet me or anything), said bring it in so they can look at it. As usual, they made it seem like I was crazy, or hearing things, and said "that's how the car is designed". So I said forget Lundgren, they are useless, apparently the "warranty" is a joke there. I bought new KYB struts, all new genuine Honda parts and replaced the struts, mount bushings, strut bearings, and upper mount rebound bushings. Well now the car has NO NOISE!!!! NO clunking, it's completely normal... The bushings were worn, and the strut bearings had a LOT of play in both. Yet, I guess I'm just being "nit picky". They said the "master tech's" at both dealerships looked/drove the car, and found nothing. I guess I should apply as a master technician, because I did the work myself(went to school for automotive), and I fixed the problem myself. So I paid $580 out of my own pocket for something that should have been warrantied. Never again would I buy so much as a wiper blade form them.... More

Helpful in a tough spot. They got my vehicle ready in rebord time and I am involved in the covid response. It was a huge help. rebord time and I am involved in the covid response. It was a huge help. More

Adam did a excellent job. He brought the car to me in Connecticut. He did excellent job throughout and happy with Lundgren Honda and the Honda. Connecticut. He did excellent job throughout and happy with Lundgren Honda and the Honda. More

Frasier Moss,salesman at Lundgren Auburn Ma. Is the best sales person I've dealt with.He is very honest,knowledgeable, ive bought 2 cars & sent him many people,all very pleased with his xxx istance sales person I've dealt with.He is very honest,knowledgeable, ive bought 2 cars & sent him many people,all very pleased with his xxx istance More

Purchase of my vehicle - Dan Boyle I just purchased a vehicle from Fraser Moss, at lundgren Honda in Auburn , MA. I have known Fraser for two years now and actually bought a vehicle f I just purchased a vehicle from Fraser Moss, at lundgren Honda in Auburn , MA. I have known Fraser for two years now and actually bought a vehicle from him two years ago! He is very responsible, personable, professional and a man of integrity! I will continue to buy vehicles from lundgren Honda and use Fraser as my salesperson. More

Great Customer Service! Jose Alfaro treated me as his family members. Beside as a sale representative, he is also a bridge between myself and a finance man, Dustin Johnson, Jose Alfaro treated me as his family members. Beside as a sale representative, he is also a bridge between myself and a finance man, Dustin Johnson, and the registration man that whatever info I wanted to provided to these men, I let Jose knew, he jumped to these men and reported right away. Quickly, everything was all set and I could pick my car in a short period of time. Moreover, Lundgren Honda Dealer provides one extended year warranty after 3 years or 36K miles from Honda . I am happy with services from Lundgren Honda Dealer! More