Lundgren Honda of Auburn

Always wanted a Honda CR-V but couldn’t afford it. I made a decision before this winter to trade in my Toyota Corolla and look for a used Honda. Lundgren was the first place I went. Adam was very at made a decision before this winter to trade in my Toyota Corolla and look for a used Honda. Lundgren was the first place I went. Adam was very attentive and helped me find just what I wanted. I would highly recommend him More

I went to Lundgren Honda in Auburn 3 times between September & October 2019 looking for a 2017 Honda CRV, they didn't have any as I wanted one with leather seats. In November my son in law knew of one September & October 2019 looking for a 2017 Honda CRV, they didn't have any as I wanted one with leather seats. In November my son in law knew of one in Warwick RI at the Mercedes Benz place I went down there and bought a Touring. In Feb 2020 I went in to see the original salesman I had spoken to and he came out to the car and showed me how to make some changes with my settings. I went back to Lundgren on July 15 and 4 men were sitting at the desk I asked to see the man who changed my settings and he was busy. Chuck Shearns asked where I bought the car, never looking up at me and I told him and he said why didn't you go back there or call them and I said it was just a quick question. He told me to sit and wait, he never made eye contact with me, just kept his eyes on what he was doing not looking up at me once. Shortly I believe it was Frank Mazzeo came over and said he'd look at it and he reset my settings in a matter of 2 minutes. I intended to bring it there whenever I needed service/repairs/oil changes but the impression I strongly got was that I should not bring the car into Lundgren for service because I didn't buy it there. My husband had a Honda Civic that was bought somewhere else and brought it to Lundgren for service when it needed anything. I might add I am in my mid 70's and my husband of 55 years died on July 2nd and my dog died July 10th, I visited Lundgren on July 15th. I was already having a difficult time coping and certainly didn't need a man to ask where I bought the car and did I call that dealer about what I needed. Maybe its that I was a woman or that I was a senior citizen. I am so grateful to Mr. Mazzeo for stepping up and helping me! I rated 5 stars for Mr. Mazzeo but I assure you I give the other man no stars at all for Customer service and friendliness he would deserve no stars at all! He humiliated me and made me feel I was so unimportant to even look up at me! More

Great salesman. Very thorough. Left with new car very happy and lots of knowledge of my new vehicle. Would recommend to anyone looking for a new vehicle. happy and lots of knowledge of my new vehicle. Would recommend to anyone looking for a new vehicle. More

Very disappointed with our current service with Lundgren, we have purchased several cars through this dealership in the past. Our most recent experience involved seat belt replacement which we were told was we have purchased several cars through this dealership in the past. Our most recent experience involved seat belt replacement which we were told was a straight forward process, initially the wrong part was ordered and then we were told that the repair is going to be $1,000 more than was ever mentioned to us. Poor communication and dissatisfied customers. More

Wonderful service, helped us get the best deals! Very nice and knowledgeable employee, told us everything we needed to know. Walked away with an amazing car and a wonderful experience! nice and knowledgeable employee, told us everything we needed to know. Walked away with an amazing car and a wonderful experience! More

Great Service! Great People! Thanks to Frank & Mike. Great Service! Great People! Thanks to Frank & Mike . I was in the market for a used car, they were able to find what I wanted for the price I wanted. Great Service! Great People! Thanks to Frank & Mike . I was in the market for a used car, they were able to find what I wanted for the price I wanted. Thanks again. More

All around great experience! As stress free as buying a car can be! Russ is fantastic and I look forward to doing business with him in the future. car can be! Russ is fantastic and I look forward to doing business with him in the future. More

Gail was the service advisor assigned to me by chance on a few occasions. 1.She has EXCELLENT customer services skills 2.Truly a genuine person. 3.Easy to speak with and respectfully gives the custom a few occasions. 1.She has EXCELLENT customer services skills 2.Truly a genuine person. 3.Easy to speak with and respectfully gives the customer her undivided attention. We will always ask to be assigned to her work schedule. Respect and kindness goes a long way.Hopefully management is aware of her genuine work ethics. More

Absolutely LOVE Lundgren I just bought my second Honda from Lundgren and I doubt I'll shop anywhere else. Super friendly staff, very accommodating, the building has a nice lay I just bought my second Honda from Lundgren and I doubt I'll shop anywhere else. Super friendly staff, very accommodating, the building has a nice layout with a child area and a deli counter! Very clean facility, cleanest bathrooms I have ever seen at a dealership. A+ all the way. And not to leave out the car itself, the 2020 Ridgeline is simply amazing. More

Found the car I’ve been searching for They were very quick to help me find the right Honda Fit for me. Najib was very efficient and nice. He stayed on top of my inquiry and found me the be They were very quick to help me find the right Honda Fit for me. Najib was very efficient and nice. He stayed on top of my inquiry and found me the best car in a very timely manner. He answered all of my questions and made me confident in my purchase. They made the deal very easy and I was in and out with my new car in no time. More