Lundgren Honda of Auburn

Jayson Navarro is the Best!! Jayson was very patient and knew exactly what we wanted. He didn’t pressure us and always offered us coffee and popcorn. 😊. Our experience was very s Jayson was very patient and knew exactly what we wanted. He didn’t pressure us and always offered us coffee and popcorn. 😊. Our experience was very stress free and it was all because of him. Thank you Jayson! More

Wonderful experience Jayson has what it takes to satisfy a customer, he was able to guide us towards making the best choice at a reasonable price. He is a professional. Jayson has what it takes to satisfy a customer, he was able to guide us towards making the best choice at a reasonable price. He is a professional. More

Jayson!!! is great! Jayson was great, worked with my crazy schedule, stayed on top of everything. nothing got by this guy, I was not easy on him by change my plans a lot Jayson was great, worked with my crazy schedule, stayed on top of everything. nothing got by this guy, I was not easy on him by change my plans a lot. he was flexible and worked with me to make it happen. I got a great vehicle at a fair price. More

Great service I I receive great service from Lundgren I especially would like to thank Gail Fitzpatrick for all of her help. She always returns my calls & always g I I receive great service from Lundgren I especially would like to thank Gail Fitzpatrick for all of her help. She always returns my calls & always gets me in there immediately whenever there's a problem . I never have to wait She never pushes service on my car that I don't need.& is honest & kind. More

Best sale team ever The team at lungren honda made my experience pleasant. Never felt pressured to hurry up and make a decision. Answered all my question with respect. The team at lungren honda made my experience pleasant. Never felt pressured to hurry up and make a decision. Answered all my question with respect. More

A pleasure Jayson was a great help while looking for a car. He was very friendly and had a great attitude about everything while cracking an occasional joke. Gre Jayson was a great help while looking for a car. He was very friendly and had a great attitude about everything while cracking an occasional joke. Great experience More

My experience at Lundgren in Auburn MA. From the moment I walked through the door I was greeted by Garrett St. Cyr and asked what I was looking for. He then went through my options, found my From the moment I walked through the door I was greeted by Garrett St. Cyr and asked what I was looking for. He then went through my options, found my vehicle, and I drove off with it the very next day! Thank you Garrett & Lundgren Auburn! ~Kevin VanCott More

Jayson was awesome, we went through so many obstacles because I was a first time buyer and Jayson never gave up on us no matter what! I would highly suggest was awesome, we went through so many obstacles because I was a first time buyer and Jayson never gave up on us no matter what! I would highly suggest him and Lundgren Honda 100%! Thanks so much. We are excited to be apart of the Honda family. More

Be Careful with Jayson If you're looking to buy a car from the typical, infamous salesman, Jaysons's your man. I recently purchased my first car from this dealership. M If you're looking to buy a car from the typical, infamous salesman, Jaysons's your man. I recently purchased my first car from this dealership. My dad suggested this particular Lundgren because he has always worked with honest, straight-shooting staff for the past 25 years. Jayson, was anything but this. Two weeks before coming into the dealership, I had emailed him specifically what I was looking for. Every single car that he sent me did not meet my qualifications. While it was frustrating, I blamed it on human error and quickly dismissed it. My dad came with me to the dealership to prevent me from being ripped off as I am a young woman. However, he was confident that this would not happen. Once in the dealership, all of his confidence went out the window. The car that I was interested in needed some body repair work, and was originally priced to match the "outstanding condition" quote, according to Edmunds.com. When I asked for justification for the price of the vehicle, which was clearly not outstanding, he stated that he was "laid-back" and "fair" and would not negotiate price (as he literally crossed his legs, and put his hands behind his head). However, the $225 for a monthly payment was not the same $177 a month I researched using Lundgren's calculator on their website. After I asked twice more why these were such different numbers, he stated the $225 included taxes and fees. At this point, most decent salesman would have explained these numbers in detail. However, he merely rolled them off his tongue as quickly as he could. Another five minutes later, he scribbled these numbers on a paper without labeling each one, and forgot to add in the VSI fee. In between these short, meaningless interactions, he juggled another upset customer that later came up to my father and I to warn us to "Be careful with Jayson". At the end of this non-negotiation, I stated that I would only take the deal for $180 a month for 60 months; fair is fair. Jayson confirmed over the phone that he could do these numbers and would send written verification via email. Not so shockingly, the numbers did not match what he stated on the phone to me 10 minutes prior. After some more discussion, he honored my asking price and we set up a meeting to sign paperwork and trade in my vehicle. A day before the appointment, I called Lundgren to find out what to expect during that time as Jayson gave me no clear information via email when I had questions. Brian, the manager, told me that I would actually need to come in more than once to get the car as my appointment was too late in the day to process the information with my insurance. Jayson did not communicate any of this to me. Both my father and I had to rearrange our schedules last minute to get the same day service as I no longer live in the Auburn area. The day of signing, I asked to work with the manager as I did not anticipate things going smoothly with Jayson. Everyone that I worked with that day was very professional and well-spoken. While I could claim that my age and gender were the reasons for Jayson's inabilities, I strongly believe that he treats everyone with equality. I predict that he is equally dishonest and unfair to all of his clients. I am a very understanding person and gave him several chances to truly represent a place that my dad has enjoyed doing business with for the past 25 years. Maybe Jayson is the only salesman that believes that the customer merely represents the dollar. Or, maybe the dealership is becoming more "laid-back", and, fair does not mean what it used to. Regardless, be careful with Jayson. More