Luther Bloomington Acura Subaru

Concise quick pleasant people. I appreciate the service. Thanks please let them know than tou Thanks please let them know than tou More

The best service department I’ve ever dealt with. Extremely clean, very courteous staff. Honest. Extremely clean, very courteous staff. Honest. More

My visit for service tyesterday was very stressful and My visit for service tyesterday was very stressful and disturbing. First, when I called the Service Dept this morning, I knew my car needed an oil My visit for service tyesterday was very stressful and disturbing. First, when I called the Service Dept this morning, I knew my car needed an oil & filter change and asked whether any additional service was recommended. My car is a 2016 Subaru Outback and has 56,000 miles. I was informed that no additional services were required at this time so I did not need an appt but could just use the Express Service lane to get an oil change at any time without an appt. When I arrived later this morning, the service advisor immediately advised that I needed $1,000 + of services that included a tire rotation and replacement of spark plugs. I told him the service person I talk with earlier this morning said all I needed was an oil change. I also told him I get my tires rotation at Costco where I purchased them for no additional cost so did not want this service done. I also questioned why he was advising additional 60,000 mile service when the person I spoke with did not even so much as mentioned it. When he told me that replacement of spark plugs would cost me I believe $446 included in the 60,000 mile package, I declined this service. He said Subaru recommended the plugs be changed at 60,000 miles; my car is at 56,000 miles! To top it out, when I checked out, the service advisor gave me a repair estimate to replace the spark plugs of $571 and said it would be more since I did not have it done as part of the 60,000 service package -- he failed to tell me this until after the fact, which is not at all helpful and personally offensive. He scheduled and performed services included in a 30,000 service package that I agreed to. After I got home, I called two other service shops I go to and they verified the 60,000 mile Subaru spark plug replacement recommendation. One quoted a cost of $428.80 and the other $360. Your dealership cost are not even close so I will likely choose the latter estimate ($360) sine they service our other vehicle and their work has been excellent. Generally I like your dealership but my last two visits for service in your new facility has been less than satisfactory. I expect professional service and honesty. Also prices charged must be competitive. I had thought of trying other Subaru dealers for comparison but prefer to be able to deal with the dealer where purchased my vehicle. Needless to say lately I have been very disappointed and am beginning to not trust advice given. More

Dropped in with no appointment. Accepted car & solved my issue. 1 hour total. Shawn kept me updated throughout the whole process. Waiting area is super nice. issue. 1 hour total. Shawn kept me updated throughout the whole process. Waiting area is super nice. More

Very good service. Scott was very helpful in explaining the issue and the repair needed. The work was completed when he stated that it would be completed. The car now works great. the issue and the repair needed. The work was completed when he stated that it would be completed. The car now works great. More

My husband brought the car in for a oil change and said everything went well with the oil change and overall experience with the service. everything went well with the oil change and overall experience with the service. More

I have been going to Bloomington Subaru for over 20 years. This was the worst. Over 2 hours for a simple oil change. When I arrived was told would an hour. No problem. But no communication about the de years. This was the worst. Over 2 hours for a simple oil change. When I arrived was told would an hour. No problem. But no communication about the delays. Only when asking did I get an update. More

This was my first visit to Subaru Maintenance and it was a pleasant experience. Derrik Cole welcomed me, asked me what service my car needed, answered my questions and showed me where the lounge was locate a pleasant experience. Derrik Cole welcomed me, asked me what service my car needed, answered my questions and showed me where the lounge was located and said he would find me when my car was ready. Car was washed before I left…a nice touch. Thank you. I will definitely return to Bloomington Subaru when my car needs maintenance work. Louise Botko More