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Luther Bloomington Acura Subaru

Minneapolis, MN

Overview
Employees
Reviews
Vehicles
4.5
5,484 Reviews
Here at Luther Bloomington Acura Subaru our goal is to make your car-buying and car-driving experience hassle-free. We are proud to serve Minnesota from our home in Bloomington. Our location at 7801 S. Lyndale Avenue, Bloomington, MN and makes us the best place for residents of the Twin Cities area to shop for and service Subaru and Acura vehicles
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7801 Lyndale Ave S

Minneapolis, MN

55420

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Showing 5,484 reviews

February 28, 2021

I didn’t satisfy their service because they didn’t provide me the root cause of the remote lock problem. Their stuff said battery issue but I cannot believe it. The battery was replaced by them on 201 More

by Shima Fighter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SkyLynn Dunkley
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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi Shima Fighter. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. We appreciate your feedback and reaching out about the concerns with your recent visit. I have since contacted you via e-mail to further discuss. Please reach out to lisa.mullenberg@lutherauto.com if your concerns are still unresolved so I can provide additional assistance. Thank you and take care.

February 28, 2021

I got my oil changed without an appointment. took about an hour, as it always does, but that's okay since I knew that going into it. The waiting area is really spread out for social distancing purposes. More

by jazzbass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon jazzbass. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. I am very happy to hear that your visit met your expectations with no pressure. We appreciate your business and hope to see you again soon for your next servicing needs. Have a great day.

February 28, 2021

Very prompt and courteous service. Thanks! word word word word word word word word word word word word word word word word word word word word word More

by E.TSIPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning E.TISPER. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for taking the time to leave a review! We look forward to working with you again soon. Have a great day.

February 28, 2021

As always, friendly staff, awesome service. This dealer must have a policy to only hire people that will go above and beyond for each customer More

by roemerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning roemerc. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. I sincerely appreciate your review about your recent visit. We take pride that our staff has like-minded goals in regard to the importance of client satisfaction to ensure we are providing an exemplary experience for all of our wonderful guests. We appreciate your loyalty and hope to work with you again soon. Have a wonderful day.

February 27, 2021

Mike Zickerman is awesome, very professional, efficient, and clearly enthusiastic about the products and this dealership. Everyone there is friendly & helpful. He helped me get my new Subaru Outback XT (my More

by Diane Tinnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zickerman
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February 26, 2021

They went above and beyond! Concierge’s service was new to me and very much appreciated because I’m older and I didn’t want to come inside because of Covid. Service went seamlessly. More

by ann.gilles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi ann.gilles. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for taking the time to leave a review of your experience with our new concierge option. Very happy to hear everything went to your complete satisfaction! Glad this option was useful for your individual needs and to safeguard yourself in these unprecedented times. We look forward to working with you soon. Have a fantastic day.

February 26, 2021

Steve Bengston is absolutely fabulous. He listened to what I wanted, found exactly what I was looking for and shepherded the process from beginning to end. And then followed up afterwards with some extra More

by Mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Skalisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bengtson
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February 26, 2021

Best car buying experience I’ve ever had. Customer service was amazing! Walked in just to look and ended up leaving with a brand new vehicle. Salesman was very knowledgeable and didn’t force to sell. More

by AUSOME25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Stettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 26, 2021

This dealership is efficient, friendly, keeps customer updated and gets job done. Also during this time keeping things clean and sanitized is also very noticeable. More

by marleneshouman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning marleneshouman. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you so much for your review and feedback about your experience! Glad to hear that everything went well. We look forward to seeing you soon at our new Subaru building. Have a great day.

February 25, 2021

4 hours for oil change, tire rotation and basic checkup is too long. We were told it would be about 2 hours and waited for car More

by GARY1MAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex
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Mar 10, 2021 -

Luther Bloomington Acura Subaru responded

Thank you for reaching out to us directly in regard to your recent visit. I am very sorry to hear that your visit went longer than quoted. We have since reviewed the repair order details and spoken at length to your advisor about what occurred. We accept full responsibility for the lapse in judgement and failure to meet your expectations that day. In retrospect, he should have provided an updated quote to have all the additional maintenance services on top of the original scheduled services. I agree that he definitely should have provided a status update and let you know it would not be completed at the quoted time of 2:30PM that day. Your advisor expresses he is very sorry for the mistake and had no intentions to take advantage of you nor delay the important business commitments you had that afternoon. We highly appreciate your feedback and bringing this to your immediate attention so we could further address this on our end.

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