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Luther Bloomington Acura Subaru

Minneapolis, MN

4.5
5,484 Reviews
Here at Luther Bloomington Acura Subaru our goal is to make your car-buying and car-driving experience hassle-free. We are proud to serve Minnesota from our home in Bloomington. Our location at 7801 S. Lyndale Avenue, Bloomington, MN and makes us the best place for residents of the Twin Cities area to shop for and service Subaru and Acura vehicles
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7801 Lyndale Ave S

Minneapolis, MN

55420

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Showing 5,484 reviews

January 24, 2021

Prompt & professional!! Everyone was on point with customer service which is really important to me. They got me thinking, I should upgrade my care here!! :) More

by Andi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi Andi. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. It was an absolute pleasure to provide the highest quality of service possible to your complete satisfaction. We support your decision and look forward to providing the same level of care when/if you do. Have a wonderful day!

January 24, 2021

Recall of air bag completed promptly. There was no charge. Good visit. Explanation of services was very adequate. Not too hard of a pitch for additional services. More

by JMATERNOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi JMATERNOWSKI. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to provide a review about your recent visit. Glad to hear everything went to your expectations! We look forward to seeing you again soon for your next servicing needs. Have a great day.

January 23, 2021

Service person was patient, kind and followed through with everything while taking into consideration my needs! I was more than satisfied and as a result confident about the Subaru service area! More

by Bdette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi Bdette. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your kind review in regards to Michael Dao’s service delivery. Very happy to hear he provided a thorough service experience that exceeded your expectations. Your support truly is invaluable and means so much to all of us here. We look forward to seeing you again soon for your next servicing needs. Have a fantastic day.

January 23, 2021

Had a great new car purchasing experience! Thanks a million! Love my new Subaru Forester. Joe Weil and Dylan Duffy were great to work with. More

by MOMOATIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Weil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2021

I am a strong fan of vehicle maintenance and usually have a good experience with the employees at Bloomington Acura. They are accommodating. Glad they have the car wash feature once again and offer the con More

by egieske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi egieske. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you kindly for your thoughtful review! Glad to hear Alex took great care of you for your appointment, and that you’re very pleased with the new added benefits of complimentary washing and vacuuming for concierge appointments. We appreciate your long-time patronage and hope to provide the same level of care for your next servicing needs. Have a wonderful day.

January 23, 2021

Service team had difficulty locating my car after service and left a dirty rag on the console. Affected alert was still active after driving home, however it corrected the next morning, so all is well. Also More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi Linda. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Very sorry to hear that your service didn’t go to your expectations. Your feedback and review is very much appreciated so we could identify any areas in need of improvement. If you still have any unresolved concerns with your recent visit, please feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com to further discuss. We will just ask to provide the full name, year make and model of the vehicle, and repair order number to fully assess the matter. Thank you.

January 23, 2021

Simply the best and most pleasant dealership I’ve ever had the pleasure of bringing my car to. The Team is always professional. Always polite. Always considerate and they will answer every question you ha More

by 2018 Outback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nhu Le, Victor Flores
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hello 2018 Outback. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your compassionate comments about our team! We take great pride in providing the highest quality of care possible to all of our guests, and are very glad you are completely satisfied with all aspects of your overall visits. We look forward to seeing you again soon! Have a great day.

January 22, 2021

Excellent service per normal.Never tries to sell me on Excellent service per normal. Never tries to sell me on un -needed services Nu was a great service person. Very thorough in description as to how More

by VICTORIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A woman named Nu. Not sure if last name is same as above
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi VICTORIA. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to provide a review about Nhu’s service delivery! Glad she was able to take great care to thoroughly go over this with you while closely following COVID-19 precautions. We appreciate your kind words and look forward to providing the same level of service to you next time. Have a wonderful day.

January 22, 2021

In the first year of our lease, my wife brought in the Ascent for an oil change. The salesperson talked her into spending $250. In year two of the lease we had a nail in a tire. They sold my wife two n More

by zach56mn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anatoliy Kamenov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marisa Karoff
Jan 28, 2021 -

Luther Bloomington Acura Subaru responded

Hi zach56mn. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. I apologize if you felt that the service your wife received did not meet your expectations and felt disingenuous. We strive to provide transparency with every service and do make recommendations based on any safety concerns we find during the multi-point inspection. If you would like to further discuss this matter, I would be more than happy to hear you out. Feel free to e-mail me directly at: lisa.mullenberg@lutherauto.com and provide the full name of the account, year of the Subaru Ascent and last repair order. I appreciate your feedback.

January 21, 2021

Very attentive and professional! Tyler made sure all of my questions were answered and all issues tended to! Worth the drive from Hudson, too, Thank you! More

by dawn.f.lane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi Dawn. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review! Very thrilled to hear that Tyler’s service delivery exceeded all aspects of your expectations. We appreciate you driving all the way from Hudson to come see us and absolutely look forward to continuing to provide an all-around exemplary experience for your next visit. Have a wonderful day!

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