Luther Bloomington Acura Subaru

This group is well run, and always seems to go the extra mile. Efficient from the moment a customer enters the workspace. Will always recommend mile. Efficient from the moment a customer enters the workspace. Will always recommend More

My car buying experience at Acura/Subaru of Bloomington went well. The sales staff were very helpful in assisting me to make the right choice, especially regarding the tech packages and safety features. I went well. The sales staff were very helpful in assisting me to make the right choice, especially regarding the tech packages and safety features. I ultimately left the dealership secure that I'd made the right choice which I owe in part to my salesperson. However, the finance guy who i signed loan papers and title over to was very cold, would not answer questions and came off rude when pressed on anything. I almost walked out because of him and that part still doesn't sit well with me. More

Poor service We dropped off our cars to swap our tires from winter to summer. When I got our cars back the low tire pressure lights were on in both cars. The dea We dropped off our cars to swap our tires from winter to summer. When I got our cars back the low tire pressure lights were on in both cars. The dealership said that happens some times and it will turn off on your drive home. Guess what, both cars still have their warning lights on. Time to look for a new dealer. I would hate to think what would happen if I needed something fixed. More

Recall work Tyler was prompt, courteous and thorough in his work with our vehicle recall work. Everyone I dealt with clearly wanted to make sure this appointment Tyler was prompt, courteous and thorough in his work with our vehicle recall work. Everyone I dealt with clearly wanted to make sure this appointment was completed on time and that my experience was the best it could be, More

Fast and efficient. Estimate was for an hour and I had my car back within 30 minutes. Still did the full check on the car but didn’t push for additional business my car back within 30 minutes. Still did the full check on the car but didn’t push for additional business More

Less then satisfactory experience. Dropped my car off at 6:30am and heard nothing back by 4pm so I called . Essentially nothing had been done..would have been nice to be notified what was up 6:30am and heard nothing back by 4pm so I called . Essentially nothing had been done..would have been nice to be notified what was up More

Charged for a diagnostic check but didn't get anything done I have had previous positive experiences with this dealership, but was frustrated with my experience on this occasion. I went in for a diagnostic chec I have had previous positive experiences with this dealership, but was frustrated with my experience on this occasion. I went in for a diagnostic check to assess the reason for warning lights going on at random, and they did the hour's worth of work before contacting me to say that they wouldn't go any further until/unless I had my after-market remote starter removed-- at which point they would start the diagnostic check over and charge me again even before doing any work. I would've liked to have the information beforehand that this would be a possibility, or have had the charge waived since nothing was accomplished. Tyler was understanding and empathetic once this issue was realized, but more could've been done to attend to my dissatisfaction. More

Always very personable and professional whenever we have come in for service. Love our salesperson, Amy. We are happily on our 5th Subaru in our home! come in for service. Love our salesperson, Amy. We are happily on our 5th Subaru in our home! More