Luther Bloomington Acura Subaru

Natasha Hanson She was wonderful. Pleasant on her phone messages keeping us in the loop on the cars progress. It made sense on a topping off the gas of a loaner car. She was wonderful. Pleasant on her phone messages keeping us in the loop on the cars progress. It made sense on a topping off the gas of a loaner car. Tatasha listened when I explained the fuel gauge was at 1/4 down when I picked it up. I only live 6 miles from the dealership. Thank you Natasha - Dick Coffman. More

always helpful The service I have had is very good, people are pleasant and helpful. Waiting area is clean and comfortable. updated any information and gave a time a The service I have had is very good, people are pleasant and helpful. Waiting area is clean and comfortable. updated any information and gave a time as too when things were done. More

Convent, fast service Great attention from Victoria at the “accelerated service” customer service desk. Car in and out when promised. Even got a car wash. Victoria walked m Great attention from Victoria at the “accelerated service” customer service desk. Car in and out when promised. Even got a car wash. Victoria walked me through upcoming service for the next year. Very helpful information. More

They come through, every time! We have been customers at Bloomington Acura for close to 10 years now. They have consistenly come through for us, consistetly surprised us with outst We have been customers at Bloomington Acura for close to 10 years now. They have consistenly come through for us, consistetly surprised us with outstanding service, fast turnaround, honest advise and reasonalbe prices. More

Superior Customer Service The best car buying experience in the twin cities. Extremely professional customer service experience. All aspects of the purchase were taken care bef The best car buying experience in the twin cities. Extremely professional customer service experience. All aspects of the purchase were taken care before my arrival to pick you up the car. Extremely satisfied. More

Total customer friendliless! This was our first new car purchase in about ten years, with every expectation met. We had in mind to review the brand new 2019 Ascent, since learnin This was our first new car purchase in about ten years, with every expectation met. We had in mind to review the brand new 2019 Ascent, since learning about it earlier this year. We wanted to compare pricing via the Costco auto program, as Bloomington was the listed dealer. Unfortunately the Ascent being a completely new model, there wasn't a Costco discount. But, via a very warm interaction with Shirl Lee, it really didn't concern us. We thoroughly enjoyed interacting with her and her full knowledge of this gorgeous new Subaru! Our sights were on the Limited model, but unsure of color choices. She helped us decide this as well, and reviewed all the options/accessories. We cannot be more pleased, loving our new car and Shirl's followup with our questions. Luther dealerships and employees do keep their customer's priorities first. More

told them we were taking a cross country trip soon Asked them to be sure to check the spare tire. When we got to another service station a few days later, the mechanic found they never checked the Asked them to be sure to check the spare tire. When we got to another service station a few days later, the mechanic found they never checked the spare tire and it was flat. Wow. Very disappointed in Subaru for such a simple thing! Natasha's voicemail doesn't work - good grief. We were told we needed cam carrier reseal work $1500 to $2000 - brought to our regular mechanic for second opinion. Placed car on hoist and they found no problem. More

Another great Luther buying experience Was teamed up with Nathan King automatically after submitting my Costco Auto Program request for a new Subaru Outback. Nathan reached out to me via L Was teamed up with Nathan King automatically after submitting my Costco Auto Program request for a new Subaru Outback. Nathan reached out to me via Luther's text message communication feature, and we quickly setup an in-person meeting to go over pricing details. Nathan already had pricing prepared for the stock number I gave him via text when I arrived for our meeting. He is an up-front, no baloney salesman that treated me like a normal guy through the entire purchasing process. I've had good experiences with Luther dealerships in the metro, and these guys are no different. More

Justine made buying a car fun! Was recommended by my financial adviser. Had a great experience and Justine was fantastic! Never enjoyed buying a car before Thank you very much fo Was recommended by my financial adviser. Had a great experience and Justine was fantastic! Never enjoyed buying a car before Thank you very much for the easy process More

Simple oil change I get my oil change every time it is needed. The first time was synthetic, recommended by the dealer. The next time I was told synthetic fro the servi I get my oil change every time it is needed. The first time was synthetic, recommended by the dealer. The next time I was told synthetic fro the service advisor.. When I went to pay, i questioned the price being low. They put regular oil in it because that is what Acura recommends. Why the confusion on something as simple as the type of oil coming from the Acura service dept. they offered to drain it, and replace with synthetic, but I didn’t have time. More