Luther Bloomington Acura Subaru

Not accountable for their product Took my Acura RDX in for an issue. The transmission, occasionally and randomly, fails to shift down without a delay. This causes you to not be able Took my Acura RDX in for an issue. The transmission, occasionally and randomly, fails to shift down without a delay. This causes you to not be able to accelerate, which is especially important while driving in traffic, switching lanes, etc. I was nearly run into twice because I could not accelerate and get out of the way of oncoming traffic. My service adviser said he has had the complaint before and after driving my vehicle said that he experienced the delay, wished it didn't do that, but that's normal for this vehicle. I talked to John, the service manager, and he too has heard the complaint before but tried to blame driving habits on the issue. He basically said that "erratic" driving is when it shows up. No...it happens during normal driving conditions like turning into my driveway, going through a drive-thru restaurant lane, etc., as well as times it is critically needed that you accelerate, which he called erratic. To summarize, the vehicle is destined to be in an accident because of this issue. What I expected from a professional manager was to put the customer first, agree that the delay issue could cause an unfortunate accident, and, since they couldn't fix it, get me together with sales and find a more suitable vehicle for city driving. He did none of that. Also, the sales team needs to disclose the issue to potential buyers. John told me that he has heard the majority of complaints on this issue from drivers of 2016 and newer Acura MDX's. If you own one of these models and bought it there, did they disclose that? I hope so, but kind of doubt it. Anyway, I'll be getting a different vehicle soon...but not there. They don't want my business. So the problem is, will anyone want my car when I disclose the issue? I wouldn't. More

Oil Change and tire rotation So far so good. They need no appointment for oil change. Just drive thru accelerated service and they take care of it. I was out of the place in 20 mi So far so good. They need no appointment for oil change. Just drive thru accelerated service and they take care of it. I was out of the place in 20 mins. Tire rotation costs extra. More

Pleasantly surprised Most of the time I avoid going to the dealership, because I think it’s going to be too expensive. But I had a problem with my car when my usual mecha Most of the time I avoid going to the dealership, because I think it’s going to be too expensive. But I had a problem with my car when my usual mechanic wasn’t open, so I called the dealership. I got in pretty quickly, and everything was covered under warranty, so no cost out of my pocket. The service associate was also super helpful and everything was handled very nicely. More

Our second Acura puschase from this dealership This is the second Acura we’ve purchased. We’ve shopped around both times and Ross was able to provide us with the best price. The service, knowledge This is the second Acura we’ve purchased. We’ve shopped around both times and Ross was able to provide us with the best price. The service, knowledge and professionalism at bloomington Acura has made us a loyal customer. More

Warranty service Had to wa it a few days to get an appointment, but service advisor was responsive & professional. Turned out to be a quick repair. Appreciated the loa Had to wa it a few days to get an appointment, but service advisor was responsive & professional. Turned out to be a quick repair. Appreciated the loaner & car wash More

Fast, friendly, hassle-free service It's clearly a well-oiled machine: Appropriately staffed, abundant loaners, extended service hours. I really don't think anyone could have been nicer. It's clearly a well-oiled machine: Appropriately staffed, abundant loaners, extended service hours. I really don't think anyone could have been nicer. Happiness! Thank you! More

No appointment My husband had a Dr appointment and we didn’t know how long it would take so we took a chance and just pulled in to see if we could get an oil change My husband had a Dr appointment and we didn’t know how long it would take so we took a chance and just pulled in to see if we could get an oil change and tires rotated. The attendant was very nice and friendly and we didn’t have to make another trip in. More

Great service I was able to get clear explanations of what our car needed. The waiting room is very comfortable. Makes waiting for the car easy! Thanks I was able to get clear explanations of what our car needed. The waiting room is very comfortable. Makes waiting for the car easy! Thanks More

Scheduled maintenance Always a good experience. Kind and helpful staff. I tried to submit this last week! I do not have time or feel the need for “25” words. I’ve been with Always a good experience. Kind and helpful staff. I tried to submit this last week! I do not have time or feel the need for “25” words. I’ve been with this dealer for many years I’ll continue with them because the experience is always positive! More

Prompt service, completed timely. Express service makes it easy to have maintenance items taken care of on short notice and little hassle. My service writer, Anthony, is always excelle Express service makes it easy to have maintenance items taken care of on short notice and little hassle. My service writer, Anthony, is always excellent. More