Luther Bloomington Acura Subaru

Excellent Service Bloomington Subaru and their staff always provide prompt and courteous service. They kept me timely informed on the progress of my repairs. Will alway Bloomington Subaru and their staff always provide prompt and courteous service. They kept me timely informed on the progress of my repairs. Will always return for service. More

Very disappointing I bought my car here in 2005. I have had all oil changes and repairs done here. I recently brought my car in for an oil change and agreed to a 120,0 I bought my car here in 2005. I have had all oil changes and repairs done here. I recently brought my car in for an oil change and agreed to a 120,000 mile check-up since I was there and had the time. I was informed three lights (one headlight and both fog lights) needed to be replaced and of labor costs due to having to drop the bumper to get at the fog lights. The total bill was over $1000.00. Six days later I noticed one fog light was out. I took my car back in and was told there was a miscommunication. They thought I only wanted one bulb replaced. Inconceivable! Now I was going to be charged for labor a second time. I asked that they speak to a manager about this situation. They did and in the end I was not charged. I no longer have the confidence I have enjoyed in the past. Many errors on the write-up, like describing my car as an Acura not a Subaru. I will not go back. More

Very Good Service! Everyone is so professional at Luther Bloomington Acura Subaru. They explained in detail what was wrong with my car and how it could be fixed which b Everyone is so professional at Luther Bloomington Acura Subaru. They explained in detail what was wrong with my car and how it could be fixed which by the way is under the Warranty, so there is no cost to me. They also provide loaner cars and work well within my work schedule. I plan on keeping my Subaru for a long time so am glad I have a reputable dealer to get my service done. More

Know your customer The only word I would say is "Know your customer" irrespective of when they come at the scheduled time or they come early. I dropped my car the night The only word I would say is "Know your customer" irrespective of when they come at the scheduled time or they come early. I dropped my car the night before the service and was picking up the loaner. The loaner that was given to me was a base model. I know and have known that there are advanced model in the loaner department. I also wanted to test drive a 2016 Advanced loaner so I can trade my 2015 to a 2016. I was not even given the consideration to make sure the car had at least GPS if not all the bells and whistles of the Advanced. I had to use my phone for the entire time (where I have no iPhone and all I had was Android and not able to use the smartphone feature) for my navigation in town. So I would advise the next time, they at least know the customer and also ask them or let them know if it is acceptable based on what the customer drives and not just shove them into a loaner because that is all your job is. I have been with Luther since 2004 and would like to continue that relationship. Hope this is given its due consideration. Thanks Laxmi More

Love this service center Alex is always speedy and caring. He makes sure to keep you updated every step of the way! He answered all of questions and will be my go to guy. Alex is always speedy and caring. He makes sure to keep you updated every step of the way! He answered all of questions and will be my go to guy. More

Replaced struts on my MDX Excellent service and supportstaff Highly recommend the dealership for its professionalism Enjoyed the waiting room and snacks All areas were cle Excellent service and supportstaff Highly recommend the dealership for its professionalism Enjoyed the waiting room and snacks All areas were clean and welcoming Will be back More

had a great experience Andy North was great and easy to work with. Will definitely recommend Andy to friends. All the staff was great. Took the time to stop and say hi and a Andy North was great and easy to work with. Will definitely recommend Andy to friends. All the staff was great. Took the time to stop and say hi and answer questions. More

Friendly enough, but not good communicators. My sales person did lack knowledge of the differences between models in some respects. She was easy going, but was distracted easily. Everyone here wa My sales person did lack knowledge of the differences between models in some respects. She was easy going, but was distracted easily. Everyone here was very nice, but couldn't communicate answers to some very specific questions. Ie. When would my vehicle arrive, when would it be ready to pick up, and how much would it cost. This was disappointing. If you're looking for friendly people, this is a very good place to go. If you're looking for efficiency, go elsewhere. Kris, in management, was a standout for follow through and Noah was pretty effective as well. More

Trash put in my car and preset stations changed! Before I get into the bad, the service managers seemed to care. They were so pleasant (Lisa and John). My car had been detailed days before the ser Before I get into the bad, the service managers seemed to care. They were so pleasant (Lisa and John). My car had been detailed days before the service and when I left the dealership I found a Holiday station store bag with a sandwhich wrapper (biscuit with sausage and cheese) and an empty Starbucks double shot espresso can shoved under my passanger seat. To top that off my preset stations were no more! Although the service manager tried to make it right, I will not be going back. In fact, I traded the car in for a Toyota. More

Very good service This is the 3rd Subaru purchased from this salesman. He is very easy to work with, great follow up, not high pressure and makes certain all questions This is the 3rd Subaru purchased from this salesman. He is very easy to work with, great follow up, not high pressure and makes certain all questions are answered. More