Luther Bloomington Acura Subaru

We have two Subarus - both usually serviced here. The We have two Subarus - both usually serviced here. The more minor issue is that one of them has a grinding sound when turning right - it has been lo We have two Subarus - both usually serviced here. The more minor issue is that one of them has a grinding sound when turning right - it has been looked at three times and each time we're told "it's nothing" or "we couldn't hear anything" (when it is clearly audible). The more major one is the other car. We took it in for service and had them look at the right front wheel. We were told the hub was bent and it would be $800 (for the hub and bearing). We asked what could happen if it was left unrepaired and were told "likely lower fuel economy and maybe increased tire wear" (and that's it). Less than 3 weeks later (est <200 miles later), we had to take the car back and are told the hub was coming apart (very dangerous) and that it had damaged the axle, rotor, and ABS sensor (now ~$2000 in repairs). I know strange things happen but given the extremely short time and miles, this was a completely unacceptable outcome (absolutely no mention that the bent hub could be dangerous or that it could lead to other major damage). More

Worked with Paul in sales Some on the phone and some in on line . He was great to work with no pressure Ordered the outback we wanted and got it in 30 days.This is our second outback we bought from Bloomin on line . He was great to work with no pressure Ordered the outback we wanted and got it in 30 days.This is our second outback we bought from Bloomington Subaru. I go back for my oil changes as i know it will be done right. More

Eddie is a good guy to buy from he is very thorough and helpful. I like the fact that the dealership is close to where we live. It is a good place to bye from even if you have to negotiate your best deal, helpful. I like the fact that the dealership is close to where we live. It is a good place to bye from even if you have to negotiate your best deal, this is not a best price marked on the windshield type dealership. We are return customers. More

I would recommend my sales consultant, Jeff Koelmel. All of my dealings with Jeff from the first phone call to the last wave as I pulled out of the parking lot at 6 PM were handled with courtesy and respect of my dealings with Jeff from the first phone call to the last wave as I pulled out of the parking lot at 6 PM were handled with courtesy and respect. I had test driven many vehicles, including Subarus, at other dealerships before I was referred to Jeff through the Costco program. Even though there were other vehicles that had appeal, I couldn't imagine buying a vehicle from any of those dealerships. Jeff didn't try to "process" me through some predetermined buying pattern. He listened,he heard and he tailored the experience to my needs...not vice versa. The test drive with Jeff was exceptional as he selected a route and opportunities to test and demonstrate the Outback's exceptional handling. It was not the usual "the wheels turn, it goes, it stops, what color and how many dealer added options can I sell you" I had previously experienced. Jeff demonstrated a level of knowledge, courtesy and professionalism that made me want to buy this vehicle from him. While I hope to drive my Outback for many years, if I were looking for another Subaru or Acura in the future I would go to Jeff and Bloomington Acura Subaru first. More

Peter listened to my concerns and put me at ease. I was not pressured to make a decision before I was ready. When I am buying a car, I am looking for the whole package-the knowledgeable sales person, the not pressured to make a decision before I was ready. When I am buying a car, I am looking for the whole package-the knowledgeable sales person, the professional attitude and the service department. My overall buying process was handled very professionally and fair. More

I had a very positive experience buying a Subaru Legacy. I test drove the vehicle at 1 dealership and had them appraise my trade-in and give me their best price. I went online and selected 3 dealerships for I test drove the vehicle at 1 dealership and had them appraise my trade-in and give me their best price. I went online and selected 3 dealerships for Internet pricing. All dealerships were basically the same price for the car but Bloomington Subaru gave me the best value by far on my trade-in. My sales person Jeff was fun to work with and made the buying experiencing a positive. He explained all the warranty information, covered pertinent information in the owners manual, and made sure all my questions were answered. I financed the car on-site and it was a breeze. Jeff then brought me to the car and showed me where everything was at on the dash and explained to me how everything worked. He made sure I was comfortable setting up blue tooth, radio etc.... I will definitely give Bloomington Subaru another opportunity to earn my business. More

I had a specific car in mind to purchase. Trish went above and beyond locating that car for me. She actually drove a car to green bay to do a dealer trade and then drove it back for me. When I picked above and beyond locating that car for me. She actually drove a car to green bay to do a dealer trade and then drove it back for me. When I picked up the car she programmed my XM radio and homelink for me. Everything went so well. I was very pleased with the service I recieved from them. After the sale, I have had a couple questions and she has been excellent at getting me the information I needed. I would highly recommend them. More

My wife and I were very pleased with Jeff, our salesperson, he was attentive to what we wanted and had great follow up. He is very professional and thorough. The finance person was also easy to wo salesperson, he was attentive to what we wanted and had great follow up. He is very professional and thorough. The finance person was also easy to work with. Overall, our experience was excellent and we have told our friends. More

The perfect walmart experience ! They will make you feel that they are not happy to sell the car, and if you decline their wrap warranty or do not finance with them this will amplify sucker feeling. I serio that they are not happy to sell the car, and if you decline their wrap warranty or do not finance with them this will amplify sucker feeling. I seriously wished if there was a self checkout. More

My old car was a 2000 Forester and maintenance was performed by the dealer. The maintenance is excellent--courteous, punctual, no problems. Ford Williams was excellent in sales, patiently answer performed by the dealer. The maintenance is excellent--courteous, punctual, no problems. Ford Williams was excellent in sales, patiently answering all my questions, no pressure. He's gone out of his way to take care of my needs--installing my Bluetooth system, and taking my old car for detailing while I store it with the dealership. This dealership is an excellent business where the customer comes first. More