Luther Bloomington Hyundai

I had purchased my car at a different dealer and my engine froze within 3 months of purchase. It was towed to where I bought it. I had to follow up a day later to confirm they had the car. Nobody kne engine froze within 3 months of purchase. It was towed to where I bought it. I had to follow up a day later to confirm they had the car. Nobody knew anything initially but finally the note and key were found and the location of the car in their lot left by tow driver. Because it looked like it involved a warranty issue, the car needed to go to a Hyundai dealer. This dealer had one at another location, but put the burden on me to get it towed there and showed no interest in my situation and my having bought it from them. So, I had it towed to Luther Hyundai because it was much closer for the tow as well as the distance from my house. I was treated with excellent customer service from the beginning. I explained I had a Hyundai purchased elsewhere that required a Hyundai dealer because it likely involved a warranty issue. Could I have it towed to Luther? I was welcomed and the whole process of getting things put in place was easy. Kevin Grech was up front about the back log of cars in the shop and the timing for a diagnosis to happen. He kept me in the loop each step from diagnosis, to working with Hyundai warranty, to timing for parts to come in, to the work starting to when it was done. Kevin was on top of things, keeping me up to date by text or voicemail with each step in resolving the issue. More

HORRIBLE communication, HORRIBLE service…. just horrible everything! Would not reply EVER. And if they did….NO CLUE AS TO WHAT WAS GOING ON. just horrible everything! Would not reply EVER. And if they did….NO CLUE AS TO WHAT WAS GOING ON. More

Really pleased with the dealership and our sales woman Isabel. Very courteous and patient with me trying to make a decision even at the very end of there day and beyond. Luis the finance guy was a great h Isabel. Very courteous and patient with me trying to make a decision even at the very end of there day and beyond. Luis the finance guy was a great help. The best part was there was zero pressure and we’re more than willing to give me my own private time to make the decision. When I got home I told my wife it was the best vehicle buying experience I have ever had. Would highly recommend them to anyone else. More

Oils was overfilled by one and half liters forms four liter engine… word word word liter engine… word word word More

Salesperson did a good job explaining various vehicles. When we liked the Santa Fe hybrid but didn’t like that the only option was a black one, he left us for a bit and came back and brought us to a grey v When we liked the Santa Fe hybrid but didn’t like that the only option was a black one, he left us for a bit and came back and brought us to a grey vehicle that had just been taken off a trailer, wasn’t even inspected yet. We appreciated his proactive effort and bought the car. More

It's a real pleasure doing business with Luther Bloomington Hyundai, the staff is pleasant and experts at their jobs. Bloomington Hyundai, the staff is pleasant and experts at their jobs. More

Very satisfied with the service I received. Kept in good contact with me about what needed to be done and what costs were going to be. Complete repairs in a timely manner Kept in good contact with me about what needed to be done and what costs were going to be. Complete repairs in a timely manner More

They have always been friendly and helpful with scheduling the appointment and taking care of the car. scheduling the appointment and taking care of the car. More

During my appointment I talked to four different employees. They were all very helpful. The place was very organized and clean. I was very appreciative. employees. They were all very helpful. The place was very organized and clean. I was very appreciative. More

I had great service and appreciate you fitting me into your packed schedule. I’ll definitely return! Great friendly service department. your packed schedule. I’ll definitely return! Great friendly service department. More