Luther Brookdale Chevrolet Buick GMC

Horrible experience. Had a shuttle schedule to ride back home and end up taking Uber back. Service manager didn't even offer to look at issue before suggesting plan of ac Had a shuttle schedule to ride back home and end up taking Uber back. Service manager didn't even offer to look at issue before suggesting plan of action. He just recommended what needed to be done which was a new tire. After getting a new tire technician didn't even balance all the air in the tire and just put air in the new one to standard. All air in 4 tires do not balance at all. What a horrible service. More

Tried to charge me when I had a free oil change, also very expensive service if I wanted sparkplugs very expensive service if I wanted sparkplugs More

Poor communication. I asked the tech to let me know if the service was going to be longer than 2 hoirs to let me know, so I could go home via shuttle. He never yold me a I asked the tech to let me know if the service was going to be longer than 2 hoirs to let me know, so I could go home via shuttle. He never yold me and I sat there for over 3 1/2 hours. Then he charged me for a service that was plain as day they knew of the problem by lifting up the hood. I was charged 130.00 for a "diagnostic test" and I confronted him amd his response was "oh, sorry" and carried on with someone else. What a joke, and a rip off. Also, he kept saying oh you need this and that done with your mileage. Now, I am questioning if they even rotated my tires. I'll never come to this dealership again. I'll drive the 45 minutes one way to a dealership, where they don't nickel and dime you. In addition, when I came into the dealership there were so many techs and people coming up to my vehicle it was mass chaos, because I didn't know who was who amd I was spun around trying to talk to someone to get checked in. I went from one side of the service garage to the other. You have way too many people working there. This dealership needs organization. I was confused and I shouldn't have been. More

Thomas was awesome! In a confusing situation he made it all make sense for me. Finally got the work done and all is well. In a confusing situation he made it all make sense for me. Finally got the work done and all is well. More

Great people to deal with. Dave went above and beyond to make everything as good as it could possibly be. Dave went above and beyond to make everything as good as it could possibly be. More

Customer service was very good. I got out there probably had a hour and a half like he told me I would. I got out there probably had a hour and a half like he told me I would. More

Friendly, respectful, engaging and trustworthy! ! Carlos is the best!! Lifetime customer for sure!! Thanks for being a dealership with integrity! ! Carlos is the best!! Lifetime customer for sure!! Thanks for being a dealership with integrity! More

Provided honest and thorough assessment of vehicle. Given high cost, provided effective alternative payment options to ensure critical service was performed on vehicle, which otherwise would have been Given high cost, provided effective alternative payment options to ensure critical service was performed on vehicle, which otherwise would have been delayed. More

Everything went very well. From sales person, to business manager, but took quite awhile to get the vehicle clean before we could take it. From sales person, to business manager, but took quite awhile to get the vehicle clean before we could take it. More