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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews
Call Service Center (612) 326-3850

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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December 09, 2023

Joe and team did a great job working with my extended warranty company and getting the job done. More

by rob.young1381
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gadbois
Report | Print
Dec 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Rob, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
December 09, 2023

Thomas Bady and team have always taken great care in ensuring that communication is given and realistic timelines are provided. Great dealership and great quality. More

by John Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bady
Report | Print
Dec 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

John, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
December 09, 2023

Thomas was great and helped me with signing up for payment plan and helped me install my dash cam. I was very happy with service. More

by victoria.nemer52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bady
Report | Print
Dec 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to write such great feedback, Victoria. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Thomas was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
December 09, 2023

Philip Thrane, Thrane has always been an exceptional service writer and get me connected with the Tech to get my truck, right More

by ssalarson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Thrane
Report | Print
Dec 09, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Philip was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
December 08, 2023

As always, Casey T (service) was great in getting me set up to bring in a new Chevy truck for service. Went smooth and was done in a timely manner. More

by harrisj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Tulenchik
Report | Print
Dec 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
December 08, 2023

Very knowledgeable, very courteous, got me in and out in record time. He did a nice job. More

by EF.FRENCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Hammond
Report | Print
Dec 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
December 08, 2023

They listened to me and spent time locating my problem. Helpful, friendly,thorough and informative.. More

by rhawk4001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Report | Print
Dec 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I am very happy to hear that our team was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
December 07, 2023

Poor experience. They kept adding additional costs for no reason - I feel like I was fleeced. I paid nearly $500 and my engine light is till on. Never again. More

by salweywi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanics
Report | Print
Dec 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
December 07, 2023

They were able to see me very fast and were communicative regarding my car issues More

by fardosaee670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Miller
Report | Print
Dec 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
December 07, 2023

Did a good job would recommend to others c v just k l y u More

by probstas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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