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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
727 Reviews

727 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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September 10, 2023

I was up for airbag recall and Luther took care of me like I was spending a thousand in repairs even though we all know there's no charge for recalls for us the consumers! Thanks for taking care of my ve More

by mntopboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Johnson
Sep 12, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 09, 2023

Casie is the most amazing service advisor and the only reason I come to this service department. He knows his stuff and he won’t steer you wrong. More

by kristal.bechtold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie Tulenchik
Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Kristal, thank you for the awesome feedback! You're right, Casie is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 09, 2023

Brought my vehicle in for an oil change. The service advisor (Drew) advised me that my battery may need to be replaced. It wasn’t until I got home that I noticed a red checkmark in the radia More

by Timheif
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew
Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

They were quicker than the estimated time. Usually are. Great service. Thank you so much! More

by jacko6269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall his name off hand but at the desk closest to the printer.
Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

Informed, meet the time allowed, don’t feel upsold, clean shop and was able to use a coupon towards the maintenance service. More

by Karenbasara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

Zack did a great job checking my car over and making sure everything was done correctly. More

by SHARILYN_WISSINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to write this review. I am pleased to hear that Zack was able to provide an efficient and overall positive experience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

Prompt with our appointment. Clean waiting area. Explained everything clearly. Were nicely greeted. Would recommend. More

by dgreymn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

Everyone was polite and explained what they were going to do clearly and how much it would cost. More

by BKRON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses Anariva
Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 08, 2023

Great service. They are friendly and quick. also reliable. I would return there. I am a return customer and don't regret going. More

by naracoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Stark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your feedback and your business. I take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to me if you would like to discuss your experience in greater detail. Thank you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 07, 2023

When I brought my truck in for service the guy was great his customer service skills was on point. More

by logg1060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy
Sep 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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