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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
727 Reviews
Call Service Center (612) 326-3850

727 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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September 02, 2023

They quickly identified the issue, provided a comparable loaner vehicle while the work was done and completed the work in a timely fashion. The issue has been resolved ( bad torque converter) , going down More

by Joshua W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph and Phil were both great and the tech that performed the work “high five”
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Sep 05, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 02, 2023

Service advisor was thorough and kept me in the loop on my fleet vehicles I brought in for a unique issue More

by Jelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie
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Sep 05, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Hello Jelder! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 02, 2023

I got what i wanted ,good service,good behaviour,and reasonable orice,thanks fie everyone More

by gacaliye70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
DaShaun Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eldon McNeilly, Moses Anariva, Nick Bergly, Roberto Ariza Diaz, K-Sandra Martin, Kylie Jacques, Derek Meyers
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Sep 05, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate the kind words. I look forward to seeing you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 01, 2023

Excellent service and follow up The engine oil leak was first observed in December 2022 It was taken care of with no damage More

by Denny18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 01, 2023

Good professional service @ promptness in getting your services completed. Telling you when the service is done More

by Jim8277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Sep 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 01, 2023

Drew Johnson was the best wish I could have him every time the service great More

by RAVELER88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Johnson in-service I think that was him
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Sep 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 01, 2023

Carlos and team just sucks. Wasted my time. He was so unprofessional and wasted so much time More

by tinamaharath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 01, 2023

The issue was not solved. I had my vehicle in there 3 different times and no resolution. More

by lombardkrista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember the names
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Sep 05, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 31, 2023

They Rock snd are super friendly to boot which is a great combination . Makes you look forward to bringing your vehicle in More

by philmo81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just worked with service
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Sep 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 30, 2023

Cassie is always helpful and professional . He is the reason I service my vehicles there. More

by KYLELIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie tulenchek
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Sep 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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