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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
727 Reviews

727 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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November 24, 2023

Nick keeps me coming back! He is so committed to quality service! I could go other places but no need since I trust Nick. Other staff members are excellent as well but Nick More

by brianledin61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Riestenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Brian, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Castile was excellent to work with, from the time I arrived until leaving. He kept me informed and his timing was right on. There should be more people in this world like him. He should be congratulate More

by PHSIRE
Recommend Dealer
Yes
Employees Worked With
Casie T .
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Castile does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Friendly and approachable. Felt I was treated fairly and honestly. Will return to this dealership More

by davidtabele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your business and this review, David. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

It has good supple of vehicles. It has an excellent show room & service center. It has an excellent accessory department. More

by dsfenterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bao Ho
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Kept us in the know about what was being done with our vehicle. Got the problem fixed. More

by EILEENDEELSTRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

I made appointment to install park assist & I need a new washer pump. I brought it in for service only to find out that you had neither part. It would have been nice if you would have told me to wait until More

by JOHNBECKIUS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

John, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Zach was friendly and helpful. He made my vehicle’s service needs clear allowing me options on timing. Very helpful. More

by krishebrink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review, Krishe! I am very happy to hear that Zach could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 23, 2023

No further follow up about a massive dent found upon pick up of vehicle. Incredibly frustrating. More

by katie.king622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Herman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Prekker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Rosas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Muffy
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Katie, I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 23, 2023

Dave Warner was the best and most knowledgeable salesperson in the auto industry I have ever worked with. I am expecting to find the service department very good. More

by donoberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Warner
Nov 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Dave. Please let us know if we can ever help you in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 22, 2023

Made an appointment expecting fast service for an oil change. Oil change should only take an hour, less actually. But it took almost 2 hrs. I understand it was busy, but yall shouldn't over book appointm More

by emartino1616
Recommend Dealer
No
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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