Luther Brookdale Chrysler Jeep Dodge RAM

Victor Wiley Awesome young man, I’m not easily impressed and I must say he was by far one of the best salespersons I’ve encountered. What I like most about him is Awesome young man, I’m not easily impressed and I must say he was by far one of the best salespersons I’ve encountered. What I like most about him is he didn’t pressure me. He asked me what I wanted and liked. He was very professional throughout the process.. this is my second vehicle purchased from Luther. Keep doing what you’re doing. In order to keep us coming back. You rock Vic! More

Beware of Clerical Errors I thought I had a positive experience with a lease buy-out and buying a used vehicle. My sales guy said they would take over what we owe on the lease I thought I had a positive experience with a lease buy-out and buying a used vehicle. My sales guy said they would take over what we owe on the lease, they would buy it out from the leasing company, we'd walk way free and clear, and I feel we got a fair price on the used vehicle. What I learned, six days later, in an email, was something completely different. The email informed me that there was a minus sign placed somewhere it shouldn't have been, which changed the entire deal by over $4000! I tried calling the finance guy the day the email came, there was no returned call. I tried calling him again the next day, there was no returned call. I got a hold of my sales guy who did some digging and confirmed that there was a "clerical error" (which the dealership is protected from, by the way), and we do in fact owe more money, our payments will go up by about 20%, and we do have to come in and sign new paperwork. Of course, we could unravel the deal, which means I take my leased vehicle back, which has been in their possession for a week now, and I'm responsible for what may have happened to it in that timeframe. I'm over a barrel - either I take on the risk or I take on the higher payments. The "clerical error" happened "upstairs" before the numbers even made to the sales guy when he presented the buy out to us. The person who made the error didn't call us, her boss didn't call us, I got an email from the finance guy. My reaction to this huge mistake would have been completely different if I had just gotten an "I'm so sorry" at the very beginning. Instead I had to demand that somebody from the accountable department come speak to me (I got somebody from a different department). Instead I got a bunch of excuses. There's a complete lack of accountability at this dealership, and it's proven by the fact that they protect themselves from mistakes and have no policy or procedure in place to compensate the customer. More

Perfect Day! Brett our car salesman took care of my husband and I the minute we walked in. He guided us through the process and once he found out I was a Realtor Brett our car salesman took care of my husband and I the minute we walked in. He guided us through the process and once he found out I was a Realtor we were able to save extra money on our brand new Jeep Grand Cherokee. That was awesome! More

Great experience Victor was an absolute professional and was a pleasure to work with when I walked in looking for a new Ram truck. The dealership was clean and well or Victor was an absolute professional and was a pleasure to work with when I walked in looking for a new Ram truck. The dealership was clean and well organized for a busy Saturday morning. Everyone who took part in my transaction was very pleasant and helpful. More

Quick and easy The management at Luther was wonderful to work with. They all made buying a car very easy and quick for us. We knew what kind of car we wanted from th The management at Luther was wonderful to work with. They all made buying a car very easy and quick for us. We knew what kind of car we wanted from the beginning and did the research before hand. From Victor, to Rick and Keith we enjoyed working with you all! Thank you for an awesome Jeep!!! More

Great experience Bought a new truck from here yesterday. It was the best experience I’ve ever had compared to any other car dealership I’ve had business with! Bought a new truck from here yesterday. It was the best experience I’ve ever had compared to any other car dealership I’ve had business with! More

New Ram purchase Was a very easy and pleasant experience. Have always enjoyed doing business at this dealership. Have done business here since 2006 and have no reason Was a very easy and pleasant experience. Have always enjoyed doing business at this dealership. Have done business here since 2006 and have no reason to ever change. More

Good Deal and Service Very good service from Chad on a purchase of 2017 Pacifica. Great price, no hassles, would recommend Luther Brookdale Chrysler Jeep Dodge RAM to other Very good service from Chad on a purchase of 2017 Pacifica. Great price, no hassles, would recommend Luther Brookdale Chrysler Jeep Dodge RAM to others. More

Quick individualized service I was on a short time limit and they were very respectable to that, ensuring I got what I wanted and that I was happy I was on a short time limit and they were very respectable to that, ensuring I got what I wanted and that I was happy More

Jaime and Al are awesome!!! Made me feel super comfortable and at ease from the moment I had my first contact with Jaime, and it only got better from there. Both Jaime and Al wer Made me feel super comfortable and at ease from the moment I had my first contact with Jaime, and it only got better from there. Both Jaime and Al were very mellow and down to the earth, which made me feel like I wasn’t under any pressure to make a decision I was 100% ok with. It was such a pleasure doing business with both of them, and I will gladly refer any business there in the future. Thank you!!! PS my new Jeep is the best car I’ve ever had in my life, and I am so happy with my purchase! More