Luther Brookdale Chrysler Jeep Dodge RAM

Wonderful and fast! My service coordinator Brett was extremely nice and helpful and made things go seemlessly. The service was also completed in nearly half the time expe My service coordinator Brett was extremely nice and helpful and made things go seemlessly. The service was also completed in nearly half the time expected. More

excellent service! I was helped right away, and notified when everything was done! Service was quick and done great! They did an excellent job and will continue to come I was helped right away, and notified when everything was done! Service was quick and done great! They did an excellent job and will continue to come back. More

Service my 2015Cherokee Nicole my advisor was great. Very Professional. Did not try to get me to do addl work or services I did not request Was under extended warranty and w Nicole my advisor was great. Very Professional. Did not try to get me to do addl work or services I did not request Was under extended warranty and when car was ready I got a text which was great and I could pay the deductible right then. More

Transmission concern Worked with David. Spent time to fully understand our issue. He kept me informed, found a solution and provided me with feedback. Great to work with Worked with David. Spent time to fully understand our issue. He kept me informed, found a solution and provided me with feedback. Great to work with! More

Luther always treats me right! I have been coming in Luther for quite a few years. They have always treated me with respect, and I love the service with excellent service! I have been coming in Luther for quite a few years. They have always treated me with respect, and I love the service with excellent service! More

It’s was fast and satisfying Because my experience there was a great one and I was token care of in a timely manner. I was happy with the service I received Because my experience there was a great one and I was token care of in a timely manner. I was happy with the service I received More

2013 Jeep Patriot My daughter Brought in her 2013 Jeep Patriot on Saturday, November 3, 2018 for an oil change and to find out what is causing the noise in the rear end My daughter Brought in her 2013 Jeep Patriot on Saturday, November 3, 2018 for an oil change and to find out what is causing the noise in the rear end of the vehicle. We have brought the vehicle asking about the noise before but have been told nothing was found. This noise has been going on for many months. On November 3 was told it is the sway bar. We have bumper to bumper warranty. They said they would check the warranty and get back to my daughter within a few days. When she didn’t hear back by the middle of the week she called and left a message for the advisor. When he didn’t call her back by the end of the week she called service and explained what had transpired and an appointment was set up for her and she was told they would check with the warranty person. She said she has a copy of the extended warranty and sway bars and everything relating to sway bars are covered under the warranty. She was told they would still have to check. It is Wednesday and no one has gotten back to her. It’s been 1 1/2 weeks since she first brought in the car and was told it is the sway bar. Her appointment is for tomorrow evening. She is bringing it in with the copy of her warranty. i understand the service department is busy, but we have 4 cars serviced through Luther, three of the four vehicles were purchased at Luther. The advisor never have trouble verifying something is covered under the warranty, all of a sudden it’s a big deal to verify coverage even though when they bring up the vehicle they see it has the warranty. This lack of communication on the part of the advisor causes nothing but a lot of unnecessary time and stress. My daughter may be young but she isn’t a push over she is a licensed attorney. More

New car The salesman was very knowledgeable about the vehicles we looked at, although the vehicle we bought had headlight issues and it took the weekend just The salesman was very knowledgeable about the vehicles we looked at, although the vehicle we bought had headlight issues and it took the weekend just to fix it which was a little disappointing. More

Oka...Better then most. After getting pre-qualified for a loan I was referred to Luther in Brookdale. I set up time to come in and test drive a car. When arriving I filled ou After getting pre-qualified for a loan I was referred to Luther in Brookdale. I set up time to come in and test drive a car. When arriving I filled out a credit app and proceeded to test drive the car. The sales rep was nice and when we got back we waited for a bit for the finance guy to put everything together. The had a hiccup with the finances as it was Veterans day and even with my pre-approval for loan and interest rate they could not get it figured out. They told me I could leave and come back once they had straightened it out. They were unable to figure it out on Monday. I called on Tuesday morning and they had still not worked on my application. Around noon they finally figured everything out and I set up a time to sign paper work. I arrived for my appointment and it took about 45 minutes to sign papers and finalize everything. I then asked about a service that was mentioned the day before. The sales rep had said they could drive my car to Bloomington (15 miles) where I needed to drop the car I was driving off. I was then told by the sales rep that the service I was referring to would need to be set up ahead of time as they get drivers in from Wisconsin (100 miles away) to dive the car 15 miles (WHAT). He had already made the sale so didn't care that I know had two cars. Over all my car buying I spend an average of 9 hours at a dealership this time is was about 5 hours so not as bad as some of the others. More

Great! Even though they were busy, which is a testament to their great work, I never felt rushed or unimportant. Michael got me in for my oil change and quic Even though they were busy, which is a testament to their great work, I never felt rushed or unimportant. Michael got me in for my oil change and quickly informed me if the added services I needed and my options. More