Luther Brookdale Chrysler Jeep Dodge RAM

Michael Woods is a great auto dealer! Got an awesome deal on a new Chrysler mini-van. Michael listened to our needs and got the deal to work. He has followed through on everything from b Got an awesome deal on a new Chrysler mini-van. Michael listened to our needs and got the deal to work. He has followed through on everything from beginning to end and even after the sale! He is very knowledgeable and personable. You won't be disappointed. When you go to Brookdale Dodge ask for Michael Woods in sales and Scott Hanson in finance for the best service and price! Ahmed helped show us a bunch of vehicles too, thanks everyone! More

Disappointed I recently dropped my Jeep off to have a recall and an oil change done on it. My appointment was for 8:15 am; I dropped it off at 8, told them I neede I recently dropped my Jeep off to have a recall and an oil change done on it. My appointment was for 8:15 am; I dropped it off at 8, told them I needed it by 5, came in to pick it up at 5:15 and was informed that they hadn't even started it yet. I was very upset because I had taken the day off work to have this done and had to take my Jeep back untouched. The guy at the service desk said "if this wasn't the 20th time this has happened this week, I might have a better answer for you." I called the service manager the next morning and he agreed to have it picked up at my place of work, which they did. They also charged me full price for the oil change and brought it back with the gas tank on empty. I am just disappointed that they did not even replace the extra gas I had to use or discount the oil change. More

Good experience! Check out this dealer. You won't regret it. We got a fair price on our trade-in, and a good price on the new vehicle. The sales and finance guys we Check out this dealer. You won't regret it. We got a fair price on our trade-in, and a good price on the new vehicle. The sales and finance guys we dealt with were friendly and helpful. I'd recommend this dealer. The only areas I think could have been improved were timing and delivery. We made "the deal" within half an hour of arriving, but 3 hours later we were finally leaving the dealership. In my opinion, that's entirely too long. And the final detailing of the new vehicle was very clearly a rush job. There were cleaning product drips all over the inside and outside of the vehicle. After sitting around for three hours, I was probably more annoyed with that than I would normally have been. Figure out a way to speed up the process so the final step isn't rushed and it would have been excellent. More

Great car-buying experience. Matt was very professional, easy to deal with, thorough, and not at all pushy. We checked out a couple dealerships while looking for our vehicle and Matt was very professional, easy to deal with, thorough, and not at all pushy. We checked out a couple dealerships while looking for our vehicle and the customer service Matt provided was much better than anywhere else. He found us exactly what we were looking for with no hassle and made the process quick and easy. More

Service I would not recommend buying a vehicle from ANY luther dealer as I did and have nothing but problem after problem with my 2010 Dodge Journey. I had th I would not recommend buying a vehicle from ANY luther dealer as I did and have nothing but problem after problem with my 2010 Dodge Journey. I had the tranny replaced awhile back and now it clicks when trying to start it which it didn't do before the tranny replacement, I brought it up to them right away and they told me it could be an optional ground wire addition from the starter to the tranny and it would cost me $190 dollars for them to do. Also I had the power steering pump replaced and they routed my belt wrong so my alternator was squealing. I brought it to luther Kia where I bought it and they found that out. I called Mike the service manager and told him what Kia told me and he immediately did not believe me and thought I was lying. He said he was going to talk to Kia and call me back with a decision if he was going to pay them for the fix. I got a call from Kia saying my vehicle was done and Mike was going to cover it but he still has never called me to apologize or admit the mistake. I think there are major issues at luther all together and they advertise that they sell the most reliable used vehicles I. The state is a bunch of crap! I have been to corporate about my issues and get nowhere so they don't even care about the customer since they have there money from the sale so they just run with that. Steve(service advisor) is very polite and sympathetic to this situation but he is not management and cannot do anything to take care of the issue. More

takes accountability and ensures customer satisfaction I usually take my 2010 dodge journey to this dealer service center for oil change and any other services if any, last Saturday the oil case plug went I usually take my 2010 dodge journey to this dealer service center for oil change and any other services if any, last Saturday the oil case plug went hay wire while the technician trying openning it, i thought i shouldnt pay for the fix and i asked to talk to service manager but it was saturday, so they gave me rental car, used it on saturday, sunday and mobday when the manager Michael called to tell me my car is ready. After this expirience, i will keep using Mopar and i will change my dodge journey with a newer mopar from this dealer. Up and at em Mopar! Thats our Sweet USA car industry, lets go back to where we were 90 years ago, the creators of the car! More

Great purchase process and services Great purchase process, they did their best to get me the exact deal I was asking for even with a no so great credit score. Definitely willing to make Great purchase process, they did their best to get me the exact deal I was asking for even with a no so great credit score. Definitely willing to make business with them in the future. Great service to my car recently. More

Amazing! Did a great job getting me the car i wanted and love. Would recommend these guys to everyone! Tim and Victor did a great job making everything go smoo Did a great job getting me the car i wanted and love. Would recommend these guys to everyone! Tim and Victor did a great job making everything go smoothly and work out in every aspect. More

Service I needed service work and they were unable to complete my vehicle on the day needed. Without asking kthey offered a loaner. When I returned to have I needed service work and they were unable to complete my vehicle on the day needed. Without asking kthey offered a loaner. When I returned to have the work completed (after part came in) work was done exactly on time as promised. More

Stress/Pressure Free Car Buying Matt's communication in the beginning was a method of my choosing (text messages) which allowed me to feel comfortable enough to actually go to the de Matt's communication in the beginning was a method of my choosing (text messages) which allowed me to feel comfortable enough to actually go to the dealership. Matt was good about concisely answering questions. He was also good about letting my husband and I go through our process of how and even IF we were going to buy a car. There was no pressure to buy right now, make a decision faster, or choose a certain vehicle over another. The vehicle we ended up purchasing, although expensive in my world, is a good value. The added extras (gas card, car was discount, etc) were bonuses to an already good price. More