Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Jacked around! Awful experience at the service center.. Bought the extended warranty for my 2011 Jeep G.C. Warranty Administrators were in Chicago. Rudy Luther and Awful experience at the service center.. Bought the extended warranty for my 2011 Jeep G.C. Warranty Administrators were in Chicago. Rudy Luther and warranty company were totally lacking in communication. Called the warranty company myself. Multiple calls, different information every time. I had brought the Jeep in 8 months previous with concerns about its front suspension. The problem was miss diagnosed. 8 months later the balljoint failed, leaving the wheel dangling from the axle. The service center had the Jeep for two weeks before it was finally repaired. The warranty covered part of the repair, but I was saddled with the replacement of the right front air shock. Even though the failed balljoint destroyed all the other suspension components, some how the air shock became my responsibility to the tune of $2300. Don't purchase the warranty from Rudy Luther, or anything else for that matter....awful experience! More

Helping Stranded Travelers While visiting family in Minniapolis (we live in Iowa), the shifter on out Pacifica quit working late Friday afternoon in the Menards parking lot. A While visiting family in Minniapolis (we live in Iowa), the shifter on out Pacifica quit working late Friday afternoon in the Menards parking lot. Although the service department was quite busy, they were able to diagnose and repair the van on Sat so we could drive home. Thank you oodles to the service dept, especially to the young man who answers the service dept phone. He is very polite and helpful. More

Awesome Customer Service I am really happy with the customer service I received from my sales rep Jordan and everyone else at the dealership. Everyone was helpful and friendly I am really happy with the customer service I received from my sales rep Jordan and everyone else at the dealership. Everyone was helpful and friendly! Jordan went above and beyond to make sure I was getting what I wanted while getting the best deal possible. Keith/ financial rep was also amazing, he was patient and answered every single question I had. Both made my experience at the dealership excellent!!!! More

Crappy repair service They overcharged me for services NOT rendered. . They did not complete the service needed. They never returned my calls. I feel ripped off. Terrible s They overcharged me for services NOT rendered. . They did not complete the service needed. They never returned my calls. I feel ripped off. Terrible service. More

Same old run around Codes show problems, they can’t replicate so keep on driving until it gets cold and the air suspension doesn’t work again and driving is dangerous wit Codes show problems, they can’t replicate so keep on driving until it gets cold and the air suspension doesn’t work again and driving is dangerous with no suspension. Can’t leave it outside to get cold and duplicate the saved codes because they have no loaner vehicles available. More

The worst service ever They are unable to fix my car after 4 visits, Car still has same problem... Service advisors don't give you updates on the work, They are almost impos They are unable to fix my car after 4 visits, Car still has same problem... Service advisors don't give you updates on the work, They are almost impossible to reach over the phone, Car was sent home full of greasy hand prints, Overall would never recommend this service center!! More

Slow, incomplete, and uncommunicative I took my car in for an oil change and two problems. They kept the car for a day-and-a -half without contacting me or responding to texts (to their su I took my car in for an oil change and two problems. They kept the car for a day-and-a -half without contacting me or responding to texts (to their supplied number and a specific service rep). I then needed it back, so they did not complete the second problem, for which they had to contact Chrysler for help. They gave me no information then or later on whether Chrysler provided any solutions. More

I just had an oil change this time. The service department is always so efficient and friendly. It is usually pretty easy to get an appointment when you want it. I always am pleased wi The service department is always so efficient and friendly. It is usually pretty easy to get an appointment when you want it. I always am pleased with their work! More

Oil Change I've had several services performed at this dealership. The service department is clean and the service managers and the cashier are always courteous I've had several services performed at this dealership. The service department is clean and the service managers and the cashier are always courteous. My vehicle is always ready faster than quoted as well. More