Luther Brookdale Honda

Way too much waiting. I got the price on the car that I wanted and was able to test drive a variety of cars to ensure I made the right choice. But, the buying process took I got the price on the car that I wanted and was able to test drive a variety of cars to ensure I made the right choice. But, the buying process took way longer than I thought it needed to. The negotiating process took about 5 minutes and financing took about 15 - 20 minutes, but were at the dealership for about 3-4 hours. A lot of our time was spent waiting while our salesman ran around doing other tasks. We waited so long that by the time I went to the financing office Honda was technically closed so it made shopping around for a financing rate painful. I was able to make it work with the special financing under the grad program, but I feel the experience could’ve been better if it were expedited. At the very least, if we have to wait around, at least let me know why I have to wait around. Overall, I did walk away with the car, color, trim, and price that I wanted. But the process to buy the car was arbitrarily long and painful. I’m not sure I’d recommend Luther Brookdale in the future. More

Best service available. After having my Honda Odyssey serviced at Brookdale Honda, it drives and performs like a brand new vehicle. Thanks to Shane and his team. Thank you After having my Honda Odyssey serviced at Brookdale Honda, it drives and performs like a brand new vehicle. Thanks to Shane and his team. Thank you Brookdale.... More

Would not honor warranty for repairs Brought in my vehicle to have a few things looked at to utilize my 30 day warranty. Dropped my car off at 12 Wednesday and was told it would take a fe Brought in my vehicle to have a few things looked at to utilize my 30 day warranty. Dropped my car off at 12 Wednesday and was told it would take a few hours to get it checked out and what repairs were needed. I was up front from the beginning about what I needed looking at and the possible use of my warranty. I wasn't contacted until 5pm and they were just looking in to one of the issues and would get back to me. I wasn't contacted again until 12pm the next day. I was told that neither repair was covered under my warranty and it was due to used cars approval. All this through text message that was broken and un professional. I was asked if I wanted a quote for the repairs, and I did not. I was very unhappy with the fact that it took 24 hours to get back to me as well as driving 45 min across town to be offered a quote on something that wasn't covered on my bumper to bumper warranty on a vehicle I just bought, not to mention paying an extra 1K to have it up to your standards. The brakes had never been changed on a 2005 vehicle with 115K miles as well as some panel siding that was loose. These are repairs that could of easily been repaired for little cost to the "used car department". It was an opportunity for your service to go a little above and beyond to offer customer satisfaction. Instead I feel I got the run around and a whole day wasted running back and forth. I won't be returning to have my vehicle serviced, nor recommend your dealership. Thank you More

Exellent service Ms jenkins really extends her service to help small customers like me. Very happy with the service she provided. I will definitlwy come back and fall Ms jenkins really extends her service to help small customers like me. Very happy with the service she provided. I will definitlwy come back and fall in line to her table again More

Oil change Great customer service from Maurice. He always has a positive attitude and he is always very helpful. He is easy to communicate with. He is a grea Great customer service from Maurice. He always has a positive attitude and he is always very helpful. He is easy to communicate with. He is a great service advisor. More

On time service. Marlin said it would be about 1 and half hours and it was. I was well pleased. The cookies and coffee wasn't so bad either. Marlin said it would be about 1 and half hours and it was. I was well pleased. The cookies and coffee wasn't so bad either. More

Excellent Service Staff Mark was enjoyable and coordinated my repair seamlessly. I will be returning in the future to Brookdale Honda. The entire staff made the experience m Mark was enjoyable and coordinated my repair seamlessly. I will be returning in the future to Brookdale Honda. The entire staff made the experience memorable. More

had oil change My only complaint is, when you make an appointment for an oil change, it should NOT take 1 hour & 50 minutes to complete. Why have an appointment???? My only complaint is, when you make an appointment for an oil change, it should NOT take 1 hour & 50 minutes to complete. Why have an appointment???? More

Always amazing service! I used to go to a family mechanic, but it wasn’t easy to get the car in and simple repairs would mean a day or two without my car. When I bought my Ci I used to go to a family mechanic, but it wasn’t easy to get the car in and simple repairs would mean a day or two without my car. When I bought my Civic in 2015, I changed to using Luther Brookdale Honda for maintenance and it has never been the easier. Very happy with the services they provide. More

Rocky is tops We needed a new car to replace our wonderful Civic which was totaled in an accident Rocky was the salesman and sold us on a beautiful new Accord We needed a new car to replace our wonderful Civic which was totaled in an accident Rocky was the salesman and sold us on a beautiful new Accord More