Luther Brookdale Honda

They do not pay proper attention to your car. My car’s tires were not inflated properly consecutively in two services, though I had paid for the tire rotation My car’s tires were not inflated properly consecutively in two services, though I had paid for the tire rotation More

Professional, knowledgeable and very clean facilities. Ridiculous you request our input and won’t let us continue survey without completing the 15 words!!! Ridiculous you request our input and won’t let us continue survey without completing the 15 words!!! More

They know their vehicles very good. Very nice and helpful. Did not use foul language. Very nice and helpful. Did not use foul language. More

It's easy and convenient. Takes good care of my aging minivan. 13 14 words Takes good care of my aging minivan. 13 14 words More

Competent. Accurate. Friendly. Knowledgeable. Car was ready on time. Helpful service tech, and also helpful sales associate. Accurate. Friendly. Knowledgeable. Car was ready on time. Helpful service tech, and also helpful sales associate. More

Cy was not the problem. He did fine. The issue is Honda use to be really good. I remember back then that's all everyone talked about. How good and reliable Hondas were. I He did fine. The issue is Honda use to be really good. I remember back then that's all everyone talked about. How good and reliable Hondas were. I've got to say now, after buying 3 brand new Hondas the last 10 years. I am extremely disappointed. 2/3 of my cars had nothing but constant manufactory problems and even worse, I had to twist Honda's arm to get the xxxx work done with out having to fork over my own money. Fast forward today. I thought after all these years of problems with Honda. I'd give them another shot. Mostly because I love the way Hondas are designed and their interior style. FATAL mistake. AT 20k miles I had to bring my car in to get a "diagnostics" because clutch was slipping. They tried to charge me for the diagnostics. Like xxxx I was paying. They waived it and it was a warrantied job. OK. No big deal. They fixed it. No biggie. Things happen....now at 40k miles...here we are today... There is some "liquid" on the engine and now they have to do a "dye" test for $130 to see if there are problems and if there is I don't pay but let me pay $130 first maybe? who knows? This is extremely frustrating. If Honda is going to make xxxxty cars, then why do I have to pay these annoying little $1-200 bills to "see if there are any problems". This is absolute xx and still pending resolution. I am anticipating more frustration and nonsense and I have a feeling this issue will go to corporate yet again...Yes...again...I have dealt with sooo many manufacture defects with Honda it's frustrating to the Nth degree. These manufacturer defects seem to be a reoccurring theme. Never thought I'd say it, but Honda really makes xxxxty cars now. I just wish if that was the case, they would have strong warranties and save consumers the head aches of paying for all these stupid test to diagnose potential manufacture defects. Hopes this gets resolved and my current negative opinions of Honda change. This may be last time I ever buy a Honda. It's too bad. I really liked the cars, just wish these defects wouldn't happen so frequently. How the great have fallen... More

Great service, friendly salesperson Aaron. Great for long distance sales, sent video to me. Easy to deal with Great for long distance sales, sent video to me. Easy to deal with More

Service representative was efficient and helpful. Check in was done quickly. Loaner car was immediately available and clean. Representative explained terms of use and assisted checking for prior dama Check in was done quickly. Loaner car was immediately available and clean. Representative explained terms of use and assisted checking for prior damage. Service completed within time promised. Very happy with total experience. More

Good consumer service ‘ John is very kind he takes his time and explains what going on with your car. time and explains what going on with your car. More

Pao was very informative. Suggested services but did not try and force anything on me. I will be coming back for more services with Pao and Honda in the near future. Suggested services but did not try and force anything on me. I will be coming back for more services with Pao and Honda in the near future. More